What you will do
Technology Strategy & Roadmap
Define and maintain a multi-year enterprise technology strategy and roadmap aligned with company growth, new developments, renovations, and transitions
Establish clear technology principles to guide decision-making (simplicity, scalability, security, ROI)
Balance innovation with operational stability; avoid unnecessary complexity
Define the right internal vs. outsourced technology model
Engage and manage third-party partners and manage service providers effectively
Ensure appropriate frameworks are in place without overengineering the organization
Partner closely with Operations, Finance, Development, and Brand Leadership
Technology Governance & Decision Frameworks
Establish and manage a governance operating model, including data ownership, stewardship, and accountability for:
o System selection and retirement
o Vendor evaluation and performance
o Project prioritization and capital allocation
Serve as executive steward for technology standards while respecting property-level operational realities
Ensure data supports audit readiness, cybersecurity, and regulatory controls.
Hospitality Systems & Platforms
Provide strategic oversight (not day-to-day administration) of:
o PMS, POS, revenue, sales & catering, guest-facing platforms
o Finance, procurement, and data platforms
Ensure systems are integrated, secure, and aligned to position Mainsail to scale in growth
Identify opportunities to simplify or rationalize overlapping technologies
Cybersecurity & Risk
Serve as executive owner for:
o Cybersecurity posture and vendor oversight
o PCI compliance and data privacy
o Disaster recovery and business continuity
o User access controls, and information security policies
New Openings & Transitions Support
Partner with Development and Operations teams to ensure technology readiness for new builds, acquisitions, and transitions
Provide standards and playbook solutions for every project
Leading People & Human Resources Activities
Coach, mentor, and develop leaders and subject matter experts.
Participate in hiring, succession planning, and workforce strategy.
Provide performance feedback, evaluations, and recognition.
Additional Responsibilities
Excellent project management skills with demonstrated ability to coordinate communications, objectives, and tasks between internal and external resources
Able to influence and make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Maintain the highest degree of confidentiality
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Demonstrated success supporting growth, openings, or a multi-property environment
Highly proficient in contract negotiations, contract maintenance, and vendor management
Other duties as assigned
What you'll have
Education & Experience
Bachelor’s degree in computer science or information systems or an equivalent business degree
A minimum of 10 years of experience in information technology with a minimum of 3 years in data strategy and data management
Experience in travel and hospitality software technology systems/products. Knowledge of Marriott hotel technology requirements and systems is a plus.
o PMS platforms such as Opera cloud or FSPMS
o POS platforms such as Micros, Toast, or Agilisys
o Hotel internet, guest Wi-Fi, IPTV, phone systems, and in-room entertainment platforms.
A minimum of 4 years of experience implementing and managing customer-facing web and mobile applications
Minimum of 15 years of progressive technology leadership experience
At least 4 years of prior experience in hospitality, retail, multi-unit, or service-driven businesses strongly preferred
At least 3 years’ experience operating within lean, entrepreneurial cultures (not only large enterprises)
Physical Demands
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift, bend, and carry 20 lbs.
Corrected vision to normal range.
Ability to work long hours as needed