SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team.
United Parks and Resorts, parent company of SeaWorld Parks, Busch Gardens, and a portfolio of premier water parks across the U.S. is seeking a dynamic and experienced Regional Director of F&B Operations to lead, inspire, and elevate park operations across multiple properties. This senior leadership role is accountable for driving strategic goals, operational excellence, financial performance, safety, and the guest experience while developing strong partnerships with park leaders and support teams.
What you get to do:
Leadership & Team Development
- Lead location-based executive and management teams, proactively coaching and motivating team members to perform at their best.
- Foster a people-first culture focused on collaboration, accountability, and guest-centric service.
- Conduct one-on-one coaching sessions and performance reviews, including career development planning and compensation conversations.
- Design and implement career progression roadmaps for salaried managers and high-potential hourly team members.
- Conduct manager meetings to engage, align, and inform the team on business goals, guest insights, and organizational priorities.
- Manage the regional recognition program and promote culture-building activities.
Strategic Planning & Operational Excellence
- Build and maintain strong partnerships with on-site park leaders and cross-functional support departments to align on a shared operational vision.
- Use available data, market insights, and guest feedback to drive continual improvement across all parks.
- Collaborate with corporate and park-based teams to develop and execute annual strategic plans.
- Oversee major technology integrations, facility renovations, and operational improvement initiatives.
- Champion service innovation and guest experience strategies that create memorable moments and operational differentiation.
Safety & Sanitation
- Oversee implementation and compliance of all safety protocols and sanitation procedures across all locations.
- Lead building and operational safety audits to ensure facilities meet the highest standards of cleanliness and regulatory compliance.
- Maintain and oversee the Emergency Response Plan and ensure required training is completed by key personnel.
Financial Performance
- Deliver financial results through strategic budget planning, P&L management, and operational efficiencies.
- Review and interpret financial reports regularly; develop and implement corrective action plans to meet or exceed goals.
- Lead payroll processes, labor forecasting, and expense control measures in alignment with corporate standards.
- Participate in monthly governance meetings to represent the parks’ financial health and operational initiatives.
Administrative Management
- Ensure all administrative functions are performed accurately and on time, including scheduling, reporting, contract reviews, and expense reconciliation.
- Review, approve, and process expense reports and operational documentation as needed.
- Oversee hiring, onboarding, and disciplinary processes for leadership positions.
- Maintain compliance and manage all contracts and service agreements with legal support.
Project & Event Oversight
- Oversee menu and service development projects in coordination with culinary leadership and brand standards.
- Lead the seasonal planning process across multiple properties, aligning goals and initiatives with company expectations.
- Conduct park event walks, VIP hosting, and brand representation for key activations, press events, and guest experience audits.
- Identify staffing needs and support plans for high-attendance periods or special events.
Technology & Innovation
- Manage deployment and training of point-of-sale (POS) systems, mobile ordering, and tech innovations.
- Implement digital enhancements and automation tools that streamline operations and improve the guest journey.
What it takes to succeed:
- 10+ years of progressive leadership experience in theme parks, hospitality, entertainment, or large-scale venue operations.
- Experience managing multi-site operations and large-scale projects (e.g., construction, technology deployment).
- Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
- Ability to travel approximately 50 percent of the time to support parks, teams, and business initiatives
- Strong understanding of financial concepts, budgeting, and forecasting.
- High level of digital literacy, including Microsoft Office, POS systems, and project management platforms.
- Deep passion for hospitality, team development, and delivering unforgettable guest experiences.
- Excellent interpersonal, communication, and stakeholder engagement skills.
- Ability to work a flexible schedule including evenings, weekends, holidays, and travel to parks throughout the country.
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.