Core Technology Tech I

Company

Cox Communications, Inc.

Technical Operations

Core Technology Tech I

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Role Summary  

Cox’s Core Technology Technician I is an entry level role requiring little or no experience for initial entry, and whose primary focus is on Residential work including automation.  The Core Technology Technician I will provide a world class customer experience while installing and repairing residential products and services at the customer premise.  Using a variety of skills and tools, completes all tasks safely, efficiently, with high quality, and within efficient timeframes to ensure reliability. 

Primary Responsibilities and Essential Functions

·         Installs, disconnects, and troubleshoots video, high speed internet, telephony and automation services.  

·         Acquires and maintains efficiency through ongoing training, in order to meet business needs.

·         Applies knowledge and skills acquired through ongoing training to daily work as required by business need.

·         Prepares for daily work assignments by ensuring the vehicle is stocked with the proper amount of equipment and supplies.

·         Maintains company truck and other equipment per service requirements and safety guidelines. 

·         Drives a company vehicle between office or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. 

·         Monitors Cox’s current work enablement system (e.g. CX Connect) throughout the day for information regarding changes to work schedule and for information about current work assignments. 

·         Communicates with the CommCenter for onsite support and/or routing assistance. 

·         Works under supervision and consults with supervisor and other technicians for advice and assistance as needed.  Some latitude/independent judgement required in performing the work.

·         Interacts with customers in a professional, courteous manner.  

·         Educates customers regarding their services and promotes other Cox products and services.

·         Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all applicable national, state and local laws and regulations.

·         Participates in team meetings as scheduled. 

·         Attends job-related trainings that include initial training, refresher training, product and service updates. 

·         Works a set schedule and possibly works unscheduled hours based on business need.

·         Uses small hand tools, power tools, and test equipment.

·         Works with alarms, low voltage electricity, and color-coded wires. 

·         Complies with all safety procedures and policies.

·         Maintains accurate and high-quality recordkeeping of transactions as required.

·         Completes other work assignments as requested.

 

Physical Requirements:

·         Ability to carry and use tools and equipment 

·         Requisite ability required to drive motor vehicle 

·         Adequate ability to distinguish different colors of wire 

·         Ability to frequently bend, stoop, and crawl 

·         The physical limitation of ladder and associated fall protection equipment provided is:   

·         1AA ladder – 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds

·         Fall Protection – 425 pounds for harness (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds

·         The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 300 pounds.

 

As part of the physical requirements of the essential functions of their job, the technicians will perform the following tasks:

·         Get in and out of a van to retrieve various items. Step heights are 19”

·         Lift 500’ rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”.

·         Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55” – 60”.

·         Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.

·         Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.

·         Lift and carry a 63 lb., 28’ extension ladder

·         Lift 1000’ rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”.

·         Lift miscellaneous tools and products within the warehouse and van racks.

·         These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72”.

·         Occasionally sits and climbs ladders/stairs; performs fine motor and pinching movements; pivots with feet, and bends, twists, and laterally flexes back; reaches at overhead, shoulder, knee, and floor levels; shoulder circumduction while driving (turning steering wheel); stoops, squats, crouches, kneels, crawls, and presses foot pedals; extends, flexes, rotates, and laterally flexes neck

·         Frequently stands and walks; pushes/pulls with arms and grasps with hands; reaches at waist

 

Environmental Requirements:

Factors affecting environmental conditions will vary depending on the assigned work area and task.

·         Ability to climb ladders and/or utility poles and work in in high places

·         Ability to work in small places (such as crawl spaces and attics)

·         Ability to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.

·         Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

Qualifications:

Minimum

·         Valid state driver’s license and a good driving record

·         Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).

·         Certifications and licenses, as required by state and municipal laws

·         Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services

·         One year of work experience in a comparable field (e.g. related hands-on trade role)

·         Minimum of one year of direct customer service experience

·         PC and Windows software skills

·         Stable work history

·         Able to work required shifts and overtime (if necessary)

·         Travel as business needs dictate

Preferred

·         High school degree or GED equivalent preferred; post-high school education a plus

·         5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.

·         Spanish proficiency desirable in some locations

The statements in this job description are intended to represent the key duties, essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

• Ability to carry and use tools and equipment

• Adequate ability to distinguish different colors of wire

• Ability to frequently bend, stoop, and crawl

• The physical limitation of ladder and associated fall protection equipment provided is:

  • 1AA ladder – 375 pounds (inclusive of body weight, tools, equipment, PPE, etc.) Tools and equipment weigh approximately 50 pounds

  • The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.

• Get in and out of a van to retrieve various items. Step heights are 19”

• Lift 500’ rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”.

• Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55” – 60”.

• Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.

• Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.

• Lift and carry a 63 lb., 28’ extension ladder

• Lift 1000’ rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”.

• Lift miscellaneous tools and products within the warehouse and van racks.

• These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72”.

• A physical exam to verify the physical requirements above as well as others not listed may be required

• Ability to climb ladders and/or utility poles and work in high places

• Ability to work in small places (such as crawl spaces and attics)

• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

 

 

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.