At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
As a Core Lab Inside Sales Representative, you will be responsible for generating revenue and maximizing profitability and sales growth by closing sales. This role is typically aligned with a specific field sales rep(s) or field sales team. Sells to and services accounts via phone. Usually responsible for non-complex sales. Operates under moderate supervision. Applies advanced knowledge and skills to complete assignments requiring judgment and initiative. Understands implications of work and makes recommendations for solutions. Receives little instruction on daily assignments and may determine methods and procedures on new assignments. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
The Opportunity
Supporting field sales representatives and regional business manager within their assigned territory. This includes supporting and growing assigned accounts through menu expansion, service contract renewals and superior account management. Managing and retaining your own assigned accounts and growing your customer base through menu expansion, contract extensions, and competitive instrument placements in the physician office laboratory space.
Contacts assigned customers and sells to/services accounts via phone or other electronic means within a designated territory to develop new business, grow existing business, maintain customer relationships and troubleshoot customer problems.
This includes identifying and developing strategic account plans, developing and delivering the differentiating message and quantifiable economic value for products and services, selling the primary differentiation of Roche products, overcoming and managing objections, and negotiating to obtain sales.
Negotiates and manages ongoing account support, and programs to meet the customer and Roche’s needs.
Maintains complete and accurate customer data for assigned territory in sales force automation system per the timelines provided by business area.
Captures customer complaints and inserts them into the Roche Quality System through the CAPA process.
Follows Good Promotional Practices as outlined by the Roche Quality System.
Who You Are
Bachelor’s Degree or equivalent experience
2+ years relevant work experience
Have previous customer facing experience
ADP or equivalent rotational program/internships could be considered in lieu of 2+ years’ experience.
Preferred Requirements
Healthcare or laboratory experience
Experience managing competing priorities
Proficient with Microsoft office/Google Workspace
Proven collaboration skills with internal and external stakeholders
Behaviors, competencies, and qualities of the ideal Core Lab Inside Sales Representative
Strong oral and written communication skills including making impactful presentations
Negotiation and problem-solving skills
Ability to work in a regulated environment
Ability to understand technical market issues and factors
Planning and organization skills
Ability to drive revenue generation
The expected salary range for this position based on the primary location of Indianapolis, IN is 47,300.00 - 87,900.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Are you ready to apply?
Relocation benefits are not available for this position.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
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