Coordinator, Supplier Accounting Services

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Description:

The Coordinator, Supplier Accounting Services assists GameStop suppliers and internal stakeholders via phone and/or email. The principal business outcome for this role is to create higher levels of customer satisfaction and improve internal and external relationships. This position often works independently. The position interacts with leadership as needed; otherwise, the Agent takes responsibility for resolving many situations himself or herself within established GameStop parameters.

This position sits onsite in Grapevine, Tx 5 days per week.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Assist customers professionally, via phone or email, to respond to payments status requests and other concerns and requests for assistance.
• Utilize multiple supplier file programs to look up and confirm with customers that basic supplier information on file is valid.
• Request copies of cleared payment transactions and request stop payment action and reissuance of payment as needed.
• Perform initial supplier statement review. Utilize internal payment reports and various Excel functions for lengthier statements.
• Enter notes and supplier information for each incoming inquiry for record/tracking purposes. Regularly lookup previous supplier inquiries for reference.
• Update related supplier records in the appropriate ERP accurately and timely.
• Interact with Supplier Accounting Services leadership to gather information and to offer guidance as needed. Escalate specified types of concerns to Supplier Accounting Services leadership.
• Use active listening, empathy, and other conflict resolution techniques as needed to respond appropriately to disgruntled suppliers.
• Assist with assigned tasks not defined here but consistent with the principal business outcome for this role.

RELATED COMPETENCIES

• Attention to Detail – Match and spot any discrepancies, including but not limited to: invoices and POs, SKU numbers, item quantities, item descriptions, payment totals, supplier files, etc.
• Accounting – Perform basic arithmetic and calculate percentages to determine cause of any payment discrepancies and percentage deductions, and clearly communicate them to the customer.
• Problem Solving – Must be able to track all problems to their source and submit the proper requests to prevent problem recurrence. Must have high retention for knowledge of multiple software programs, various company processes, and unique departmental needs.
• Liaison – Skillfully work with multiple teams to find a solution, communicate information received to the necessary parties, and maintaining proper discretion. Must clearly and kindly communicate Accounts Payable standards to internal and external customers.
• Customer Focus – Makes meeting supplier’s needs a primary focus; builds proactive supplier relationships; takes responsibility for customer satisfaction and loyalty.
• Communication – Accurately comprehends messages from others and responds appropriately; ensures recipient understanding by tailoring responses to enhance comprehension.
• Decision Making – Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required
• Associates degree or 1-2 years college education required
• At least one year of relevant, customer-focused work experience required
• Working knowledge of Microsoft Office (Outlook, Word, Excel, etc.)
• Proficient, accurate typing and data entry skills
• Working analytical, problem-solving, and decision-making skills
• Communicate effectively with others using basic English
• Proficient understanding of basic conflict resolution skills, including but not limited to: active listening, empathy, asking open-ended questions, avoiding the use of inflammatory responses, and offering relevant solutions quickly
• Ability to demonstrate poise and patience consistently in a fast-paced, potentially high-pressure customer service environment with largely unpredictable variances in activity
• Ability to focus on relevant, timely solutions without becoming emotionally engaged in potentially difficult conversations
• Ability to understand and comply with all GameStop policies and procedures, including but not limited to: those related to attendance, conflict of interest, confidentiality, honesty, and ethical conduct

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.