The Coordinator Service Department at FLSmidth LLP plays a vital role in ensuring efficient and organized service operations by providing administrative and logistical support to the service team and management.
Coordinate service schedules, appointments, and dispatching of field service engineers.
Maintain and update service records, customer databases, and equipment information accurately.
Process service requests, work orders, and relevant documentation, ensuring completeness and compliance.
Communicate effectively with customers regarding service inquiries, updates, and scheduling.
Assist with inventory management for service parts and tools, including ordering and tracking.
Prepare reports and presentations related to service performance, metrics, and customer satisfaction.
Support the service management team with administrative tasks, such as travel arrangements and expense reports.
Collaborate with other departments to ensure seamless service delivery and customer experience.
Adhere to company policies, procedures, and safety guidelines at all times.
High school diploma or equivalent; Associate's degree in business administration or a related field preferred.
Minimum of 2 years of experience in an administrative or coordination role, preferably within a service-oriented environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience with ERP systems (e.g., SAP) and/or CRM software is a strong advantage.
Excellent organizational and time management skills with the ability to prioritize multiple tasks.
Strong communication and interpersonal skills, both written and verbal.
Demonstrated ability to work independently and as part of a team.
Detail-oriented with a high level of accuracy in data entry and record-keeping.
Ability to adapt to a fast-paced and dynamic work environment.
Work with an industry leader with a strong installed base and long-term customer partnerships
Be part of a team that drives operational excellence and service reliability
Contribute to sustainable growth and continuous improvement
Join a collaborative, high-performance environment where service truly matters
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers
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