External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page.
Locate the "Resume/CV" document upload section at the bottom of the page.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
This individual must exude professionalism and possess a passion for service while working in support of multiple departments and teams. This position will have a lead role in everything from reservations, contracts, and sales support to room assignments. This position will work full time hours on shifts Monday through Friday from 8AM to 4:30PM and report to the Assistant Manager, Rooms Operations. Must be available for occasional weekends or holidays as business demands dictate.Job Description
Essential Functions:
Leads the process for incoming calls and routes guests to the appropriate department.
Makes suggestions and oversees the Room and Food & Beverage dining reservations processes.
Plans ahead for banquet event orders for special events, internal meetings and site visits.
Responsible for room assignments and overall billing.
Coordinate the team's efforts in support of sales function to include but not limited to creating/processing contracts, creating/maintaining reporting needs weekly, and processing invoices.
Coordinates the efforts to support accounting functions including assisting in AP invoices and monitoring any credit challenges.
Will work within the comply software and property management systems to support the property logistical planning.
Performs other related duties as assigned and any combination of duties described above.
Required Education, Knowledge, Skills, Abilities:
Knowledge of Hotels Software Opera or other property management hotel systems is a plus.
Ability to handle multiple tasks in an often busy environment.
Excellent communication skills, both verbal and written.
Ability to make independent judgment decisions to balance priorities.
Excellent interpersonal and customer service skills.
Ability to organize space and equipment.
Ability to interact with guests in a positive and tactful manner.
Ability to operate computers, knowledge of Opera and general knowledge of Microsoft Office or Google suite of products.
Physical Requirements:
Sedentary work.
Talking, hearing, repetitive motions.
Close visual acuity.
Environmental Conditions:
Not substantially exposed to adverse environmental conditions.
Administrative office environment
Additional Job Description
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply
Time Type Requirement
Full timeThis position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.