It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Premium Services Coordinator supports the Premium Services department in delivering exceptional service to suite, hospitality, and group clients. This role acts as a central point of coordination across sales, accounting, events, and client experience initiatives to ensure seamless operations and elevated client satisfaction.
ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Works with suite department to assist in all daily tasks.
Works with sales team with all tasks needed in the sales process for suite and hospitality areas.
Liaison with DNC on suite food and beverage.
Places all game day rental food orders and upgrades.
Works with accounting to properly code invoices for premium services department.
Creates and sends out home stand emails for nightly suite rentals, hospitality and groups.
Assist sales team on creating welcome list for group board used during game.
Works with sales team coordinating A/V requests needed for clients.
Proofread and assist in the development of sales materials.
Keeps calendar and list of all tasks for department.
Assists department with any special events throughout year.
Helps create invites to special events for department.
Assists with any tasks within the department as needed.
Works game days and non-game day events.
Check on clients during the games or events.
Creates new in game add-on experience for generate more revenue for department.
Assists in supervising and hiring of new premium seasonal concierge staff.
All other duties as assigned.
PREFERRED QUALIFICATIONS:
Strong organizational and multitasking skills.
Excellent written and verbal communication abilities.
Experience with event coordination, hospitality, or premium services preferred.
Proficiency with Microsoft Office and CRM tools; experience with MLB or similar ticketing apps is a plus.
Ability to work flexible hours, including nights and weekends as required.
High attention to detail and commitment to exceptional client service.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!