The Coordinator, Residential Student Care addresses the needs of residential students who are experiencing difficulties related to mental health, physical health and/or psycho-social adjustment, personal and family emergencies, financial challenges or who need general assistance. The Coordinator provides guidance for students to navigate residential life and campus, connecting students to the abundance of available resources while prioritizing student well-being and academic success. This role is cross trained to assist with Student Conduct issues and programming as needed.
FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.
Job Description
Typical duties may include but are not limited to:
- Serves as an essential resource for residential students experiencing difficulties related to mental health, physical health and/or psycho-social adjustment, personal and family emergencies, financial challenges or who need general assistance.
- Assists with coordinating the day-to-day operations of residential care. Provides guidance and direction to residence life staff to ensure that residents receive the appropriate follow-up and it is documented in appropriate databases.
- Provides care services to students including formulating intervention plans, facilitating communication, and follow up.
- Assists with the daily processing of care and roommate mediation incident reports within Maxient. Verifies incident reports are accurate and clear, and conducts follow up with reporters to gather additional information as needed.
- Assists in planning, coordinating, and reporting the activities of residential student care & concern processes, and assists in developing and implementing procedures for university housing administrative operations and programs.
- Assists department administrators in resolving administrative and operational housing problems.
- Assists with designing and facilitating training workshops for housing and residence life staff members as it relates to caring for residential students.
- Participates in recommending, interpreting, and implementing procedures and processes in regards to providing care for residential students.
- Recommends new and improved programs to effectively manage housing administrative operations.
- Interprets University policy regarding students and recommends necessary updates.
- Maintains and disseminates accurate directory of community resources available to students; maintains relationships with staff and other agencies to provide care coordination with needed services and support through advocacy and referrals.
- Stays current on trends and education in the Residential Student Care functional area in order to develop new and improved programming. Participates in state, regional, and national professional organizations, conferences and workshops.
- Represents the Housing and Residence Life on department and university committees, as well as community events as requested.
- Provides supplemental support for residential student conduct matters as needed, including case coordination, documentation, consultation with residential staff, and student follow-up to support established policies and work toward consistent outcomes.
Other Duties:
- May supervise OPS, student workers and/or volunteers/staff during special events.
- Other job-related duties as assigned.
Additional Job Description
Minimum Requirements for Coordinator I, Residential Student Care:
- This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
- Experience with personal computers using Microsoft Office (Word, Excel, Outlook).
- Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Minimum Requirements for Coordinator II, Residential Student Care:
- This position requires either eight years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in an appropriate area of specialization and four years of full-time experience directly related to the job functions.
- Experience with personal computers using Microsoft Office (Word, Excel, Outlook).
- Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Knowledge, Skills & Abilities:
- Proven ability to think strategically and approach challenges with creativity.
- Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
- Strong interpersonal skills and experience working effectively across teams.
- Demonstrated knowledge of case management systems and experience with referrals, documentation and active follow-up.
- Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
- Knowledge of student support and intervention theory and best practices.
- Knowledge of mental health and wellness issues in college student population.
- Knowledge of assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
- Excellent interpersonal, verbal and written communication skills.
- Strong organization skills and an ability to prioritize and complete simultaneous projects within deadlines.
- Ability to operate personal computers with proficiency and learn new applications and systems.
- Ability to plan, implement, and evaluate programs/services.
- Ability to accurately prepare and maintain records, files, and reports.
- Ability to operate personal computers with proficiency and learn new applications and systems.
- Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
- Ability to maintain confidentiality and discretion at all times.
- Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.
- Ability to work successfully as both a member of a team and independently with minimal supervision.
- Ability to apply laws, regulations, policies, and procedures consistently.
Institutional Values & Behavioral Expectation:
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
- Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
- Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.
Coordinator, Residential Student Care Level I- Pay Grade 16
Coordinator, Residential Student Care Level II- Pay Grade 17
Applicants will be evaluated for roles as either Coordinator I, Residential Student Care or Coordinator II, Residential Student Care based on their qualifications.
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.