Coordinator, Guest Operations

If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us!

Position Overview

The Coordinator, Guest Operations will play a pivotal role in ensuring a first-class experience for our fans and overseeing our Usher and Greeter gameday staff while maintaining the highest standards of service in the ballpark.

As part of the Event Operations Team, they will embody and influence The Braves Way of Service and act as an ambassador for the part-time gameday staff. They will help manage and facilitate event operations initiatives as well as drive innovative ideas to make Truist Park the best venue to visit.

Department Overview

Event Operations is responsible for the 365-operation of all events at Truist Park. This includes Guest Experience and the oversight of operational and logistical and aspects of baseball games and non-game events, including large-scale ballpark wide events.

Major responsibilities:

• Embody The Braves Way through your leadership, management style, and guidance of Ushers, Greeters and Supervisor teams.
• Lead and manage the Greeter and Usher teams by:
  • Hiring and onboarding staff who exceed staff standards to deliver the best guest experience to all Truist Park guests
  • Training staff on ballpark policies and procedures, staff policies, service philosophy, and ensure Braves standards are carried out
  • Developing and leading supervisors
  • Empowering gameday staff and supervisors to own the guest experience and provide the necessary resources
  • Troubleshooting issues when escalated and reaching most favorable solution
• Lead and manage assets of Uniform Control.
• Serve as primary contact and manage the Batting Practice Experience.
• Serve an active role on Gameday Leadership Team.
• Other Duties and responsibilities assigned based on the current needs of the business

The ideal candidate will possess the following:

• Degree in Sports Management, Hospitality, or related field

• 1-3 years of experience in event operations, guest services, or a similar role in a large venue, stadium, or entertainment setting.

• Exceptional communication and interpersonal skills to interact effectively with guests, staff, and stakeholders

• Strong problem-solving and conflict-resolution skills

• Previous experience leading a team including hiring, training, and mentoring a plus

• Ability to work long hours, weekends and occasional holidays in all types of weather conditions

• Proficient in Microsoft Office – PowerPoint, Excel and Word

• Previous experience with Ticketmaster and Archtics ticketing systems is preferred

• Previous experience with Workday a plus

• Ability to move and lift boxes up to 50 pounds

• Must complete a successful background check

The Atlanta National League Baseball Club, LLC is an equal opportunity employer. A diverse workforce representing varied backgrounds, perspectives, and experiences is key to delivering on our business promise to our fans and the communities we serve. All qualified candidates are welcome to apply.

If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process, please contact our Human Resources team at PeopleCapital@braves.com