Coordinator, Digital Strategy & Label Engagement

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

How We LEAD:

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

We’re looking for a highly organized, proactive, and detail-oriented individual to join our team as Coordinator, Digital Strategy & Label Engagement. This role will support both the SVP of Digital Strategy & Business Development and the SVP of eCommerce & Artist Services (Interscope Capitol) in managing day-to-day operations, executing digital initiatives, and helping deliver best-in-class fan experiences across UMG’s eCommerce and CRM verticals. You’ll work closely with internal teams across Famehouse, Bravado, and UMG labels to drive meaningful fan engagement through data-driven strategy, storytelling, and execution.

How You’ll CREATE:

• Support both SVPs in daily operations, including schedule management, meeting coordination, and preparation of materials and follow-ups.

• Manage administrative tasks such as processing invoices, expense reports, and travel bookings.

• Gather, organize, and liaise with cross-functional teams including Store Management, Site Experience, CRM, and Technology to ensure key initiatives and deliverables are executed on time.

• Conduct QA checks on artist and label webstores to ensure seamless user experience, accurate merchandising, and functional site operations.

• Assist in research and insights gathering to inform digital strategies, partnership opportunities, and emerging trends in eCommerce and fan engagement.

• Build and design presentations (in Keynote and Google Slides) for executive updates, performance recaps, and partner communications.

• Compile and distribute monthly reports summarizing key metrics across CRM, audience engagement, and eCommerce.

• Support project timelines and documentation for cross-departmental initiatives, ensuring all stakeholders are aligned.

• Collaborate with internal and external partners to streamline communication, share updates, and track progress across multiple campaigns and initiatives.

• General administrative support including scheduling, document management, and coordination of interdepartmental meetings.

Bring Your VIBE:

• 1-2+ years of relevant work experience in digital marketing, eCommerce, or fan engagement — ideally within music, entertainment, or tech.

• Strong interest in the intersection of music, fandom, and digital innovation.

• Exceptional organizational skills and meticulous attention to detail — you never let things fall through the cracks.

• Excellent written and verbal communication, with the ability to interface effectively with multiple stakeholders.

• Proactive self-starter who anticipates needs, stays ahead of deadlines, and thrives in a fast-paced environment.

• Confident juggling multiple projects, priorities, and timelines simultaneously.

• Advanced proficiency in Google Workspace, Microsoft Office, Keynote, Excel, and Google Sheets.

• Experience with Monday.com and Shopify preferred.

• Familiarity with CRM tools or fan engagement platforms is a plus.

• Based in Los Angeles, with in-office presence expected.

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

eCommerce

Salary Range:

$37,300 - $65,000

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.