We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Diagnostic and Preventive Services (DPS) Provider Support team is responsible for enabling the successful execution of diagnostic tests completed as part of Signify’s In Home Health Evaluation business. The Support Coordinator function consumes, classifies, determines prioritization, and resolves a myriad set of issues ranging from real-time technical, training, and supply procurement issues with clinicians. A DPS Coordinator will discern and select for leverage, a variety of reporting and tools to troubleshoot and resolve product support issues.They will primarily manage incoming and outgoing calls related to diagnostic products, providing support to clinicians, and ensuring seamless communication. This role will meet our providers virtually in the field in their times of need, and be responsible for ensuring they can focus on providing optimal care for the health plan members they serve. This role will report directly to the Sr. Mgr, Clinician Support.
Primary Job Duties & Responsibilities
- Responsible for answering a high volume of inbound calls directly supporting our field-based providers seeking quick and efficient resolutions
- Respond to complex escalations regarding pay and other provider questions
- Responsible for answering calls in a timely manner and reducing the amount of missed calls resulting in voicemails
- Maintain a first-time-final mindset and minimizing call back for the same issues
- Collaborate internally with multiple stakeholders, including payroll and finance teams, to address and resolve issues
- Create and respond to tickets while ensuring tickets meet all SLA’s (service level agreements)
- Responsible for creating a positive experience for providers and members via telephonic and email communication methods
Education
High School Diploma or equivalent
Required Experience
Minimum of 2 years of experience in a call center environment handling complex calls including resolutions, disputes and payment research.
Preferred Experience
- Ability to work any shift during our call center operation hours including early, late, holiday and weekend shifts
- Fluently speak, read, and write English
- Strong verbal and written communication skills
- Proven ability to prioritize and multitask
- Basic skills in MS Office
- Accurate data entry skills
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/31/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.