Overview
The collections coordinator serves as a liaison between the organization rendering service and the customer to whom the service is rendered. They will ensure that delinquent accounts are resolved and that terms of payment are reached with the customers. Their duties include collecting outstanding payments, resolving issues related to monthly or weekly bills, and determining payment plans which are appropriate for customers. Additionally, you will be responsible for drawing up reports on collections and tending to client queries.
Responsibilities
Provides customer service and leads debt collection efforts for assigned customers through contact via phone, email and mail.
Responsible for fielding incoming customer calls regarding billing questions and retrieving payments.
Keep detailed notes and records of all communications and actions on customer’s account.
Answer customer questions regarding invoices and billing statements
Set follow-up reminders timely to stay persistent with collection efforts.
Provide invoices and statements to customers upon request.
Investigate billing errors and disputes and follow-up with customers timely.
With the assistance of management, negotiate partial repayment & payment plans if needed.
Process credit or Debit memos on customer accounts if needed.
Qualifications
Team player: Collaborates with coworkers and has strong interpersonal skills.
Must communicate effectively; have strong written and verbal communication skills.
Excels at customer service & negotiation – must stay calm and professional.
Works well independently - Possess strong time management & organizational skills.
Great problem-solving & critical thinking skills.
High School diploma or equivalent is required.
2-5 years’ experience in collections and customer service is required.
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.