Combine people leadership with service innovation in a role that shapes the everyday Library experience at UQ.
Full-time, Permanent with Base salary in the range of $95,361 - $102,302 + 17% super (HEW Level 6)
Based at our Vibrant St Lucia Campus.
As Coordinator, Client Experience, you’ll play a pivotal leadership role within UQ Library’s Library Student Experience directorate. You’ll ensure welcoming, high‑quality support through virtual and face-to-face service points across four campuses. You will also lead a team of around ten Client Experience staff who are part of the bigger team of approximately 30 staff.
No two days are the same. From balancing service coverage and staff wellbeing, to troubleshooting and continuously improving how services are delivered, this role is ideal for a people‑focused leader who enjoys variety, problem‑solving, and working closely with a collaborative team.
Key Responsibilities Will Include:
Proven experience leading and supervising frontline library or information services teams in a client‑focused environment.
Demonstrated ability to deliver and continuously improve high‑quality face‑to‑face and virtual services for diverse client groups.
Strong people leadership capability, including staff development, coaching, performance conversations and workforce planning.
Highly developed interpersonal and communication skills, with the ability to collaborate effectively across teams and contribute to projects and committees.
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.
Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.
A relevant degree with significant relevant experience, or an equivalent combination of professional experience and education or training.
Well-developed experience working in an academic, special or research library, delivering a broad range of library and information technology services.
Demonstrated success in providing high‑quality client and stakeholder services, ideally within a higher education environment.
Proven ability to supervise, coach and develop a diverse team, fostering capability, engagement and performance.
High levels of initiative and adaptability, with the ability to manage changing priorities and meet deadlines in a fast‑paced environment.
Excellent interpersonal and communication skills, with strong emotional intelligence and the ability to build trusted relationships with a wide range of internal and external stakeholders.
For more information about this opportunity, please Sandra Rothwell on s.rothwell@library.uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
When you apply, please ensure you upload a resume and cover letter summarizing how your background aligns to the ‘About You’ section.
Pre-employment checks may include verification of the right to work in Australia, qualifications and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing talent@uq.edu.au or calling +61 7 3365 2623.
Applications close Wednesday 13 May 2026 at 11.00pm AEST (R-64033).