Conversational AI Leader

About this role:

Wells Fargo is seeking an Artificial Intelligence Solutions Senior Manager to oversee the ongoing strategy, roadmap, and resources supporting the transition of our Voice Services channel to a new, AI driven experience. This leader will work with product partners and technology peers to create the next generation of voice self-service at Wells Fargo.

In this role, you will:

• Manage and develop teams dedicated to supporting the overall strategy, prioritization and execution of initiatives in multiple core Voice Artificial Intelligence disciplines
• Consult with Artificial Intelligence and Digital Product Managers, identify, functional design, prototyping, testing and training
• Identify and recommend machine learning solutions for handing unstructured intelligence based content and natural language generation for knowledge representation
• Influence and collaborate with leaders to set line of business priorities and timelines
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Artificial Intelligence Solutions
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience in Contact Center operations, technology, and voice channel design.
• Direct people management experience overseeing teams responsible for AI design, configuration, and deployment of customer‑facing applications.
• Experience working in a highly complex environment, supporting multiple stakeholders at an enterprise level.
• Strong working knowledge of Financial services and customer needs in this space, including banking, lending, brokerage, and wealth management.

Job Expectations:

• 10% travel
• This position is not eligible for visa sponsorship
• This position requires the ability to work onsite at one of the posted locations
• This position does not offer relocation assistance

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.