Twilio

Conversational AI Developer

Remote - India Full Time

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Conversational AI Developer in the Enterprise AI team.

About the job

This position is needed to join our Conversational AI team as an L1 Engineer! You will automate workflows using Windmill, support our AWS infrastructure, and build robust Tableau dashboards to track AI performance. Help us scale our operations while growing your skills in cloud and data analytics. 

Responsibilities

In this role, you’ll:

  • Develop and maintain automated operational workflows and internal tooling using the Windmill platform to streamline team processes.
  • Generate interactive and visually compelling Tableau dashboards to track conversational AI agent performance, user engagement, and system health.
  • Monitor core AWS infrastructure to ensure continuous uptime and reliability for our AI deployments.
  • Perform initial L1 troubleshooting and diagnostics for infrastructure alerts, workflow failures, or data pipeline issues.
  • Identify data trends and system anomalies within Tableau to proactively address potential agent errors before they impact users.
  • Troubleshoot routine technical issues and efficiently escalate complex cloud or architectural problems to senior engineers.
  • Collaborate with the AI engineering team to guarantee accurate data flow between our conversational agents, the AWS environment, and reporting tools.
  • Maintain clear and accurate technical documentation regarding workflow automation steps, dashboard metrics, and basic AWS support procedures.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • Data Visualization (Tableau): Proven ability to connect data sources and design, build, and maintain interactive dashboards in Tableau. (Having a portfolio or examples of past dashboards is a strong plus).
  • Cloud Infrastructure (AWS): Practical experience navigating and monitoring fundamental AWS services (such as EC2, S3, IAM, and CloudWatch). AWS Certified Cloud Practitioner or Associate-level certifications are highly preferred.
  • Workflow Automation: Experience configuring automated workflows. While direct experience with Windmill is ideal, demonstrated experience with similar tools (like n8n, Zapier, Retool, or Apache Airflow) along with an eagerness to learn Windmill is completely acceptable.
  • Scripting Skills: Competency in at least one scripting language (such as Python, JavaScript/TypeScript, or Bash) to write automation scripts, interact with APIs, and manipulate basic data sets.
  • Database Querying: Working knowledge of SQL to extract, filter, and structure data for reporting purposes.

Desired:

  • Analytical Troubleshooting: Strong problem-solving mindset with a track record of effectively diagnosing IT or infrastructure issues and determining when to escalate them.
  • Communication: Excellent written and verbal communication skills, necessary for documenting processes, writing standard operating procedures (SOPs), and interacting with core engineering teams.
  • Adaptability: A proactive attitude and a strong willingness to learn new technologies, particularly within the fast-paced Conversational AI space.

Location

This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.