Who we are:
Johnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here:
https://greatplacetowork.co.id/companies/pt-johnson-controls-indonesia/
How you will do it:
Post-sales support
- Respond to escalated technical inquiries that are sent by local technical support team
- Carry out necessary remote site investigation by request
- Responsible for seeking/developing resolutions to solve escalated issues
- Report/escalate potential product issues to the global engineering team.
- Take charge of managing the process of problem-solving.
- Manage local lab, and carry out required tests to support NPI by working with product managers
Training support
- Maintain technical communications with local technical support team
- Collect training demand and plan training schedules by working with sales leaders
- Coordinate with the learning team to deliver standard courses
- Provide feedback and help learning team to improve standard courses
- Develop and conduct customized training courses locally
What we look for:
- Bachelor or Master’s Degree from reputable university, majoring in Electrical, Mechanical, Applied Science, Industrial Engineering, Business Administration, or equivalent.
- More than 5 years of relevant experience in the filed area
- Team player is essential, having experience of leading a team at site is a must.
- English proficiencies (reading, writing, conversation) are essential.
- Excel, Word, and Project are essential.
- Need to travel around Indonesia.
- Require interaction with clients, consultants, and sub-contractors, etc.
- Need to work odd hours as and when required, whenever the work need to be done on time
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