Contract Support

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Contract Support

About The Role

This is a key role providing professional administrative support to the Regional Facilities Team, assisting and supporting the day-to-day operation and delivery of the contract including, administration of supplier contracts, PO requisitions and receipting, supporting the CMMS system and various cross-functional reporting. This is an excellent opportunity for an experienced administrator to work hybrid for a leading international client.

Key Responsibilities

• Serve as the first point of contact for the regional team, providing guidance and support. 

• Maintain and update training materials and oversee the onboarding of new team members. 

• Ensure the timely completion and accuracy of weekly / monthly reporting. 

• Analyse Corrigo (CAFM) data to identify trends and areas of focus. 

• Foster strong relationships with vendors in collaboration with operational leads. 

• Identify and escalate risks to the relevant stakeholders as needed. 

• Providing relevant FM information and administration support to the Facilities Manager(s) as required.

• Familiar with daily operations and the specific scope of the contract to best support FM and functional teams deliver excellent services.

• Working as a member of the team you will ensure that all agreed service levels and service standards are met.

• Assisting Facilities Managers and other team members in preparing and maintaining Standard Operating Procedures (SOP) manuals and other related documents.

• Maintaining monthly performance measurement information in support of contract performance requirements.

• Regularly working cross-functionally to support the oversight of supplier KPI/SLA delivery.

• Raising Purchase Orders (PO’s) and coordinating invoicing and other support of the Accounts Payable (AP) team including PO requisitions and receipting of PO’s.

• Liaise closely with FM and functional teams, ensuring accurate processing of quotations and purchase orders.

• Working with the CAFM System to ensure all statutory, mandatory PPM and reactive tasks are captured and recorded correctly.

• Raising and assigning work orders to relevant resources.

• Assuring compliance with JLL policies, procedures, and standard practices.

• Effective communication with all levels of internal teams and external customers.

• Ensuring prompt resolution of any customer complaints.

•  Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.

• Promote and maintain JLL culture throughout teams.

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Location:

On-site –Berkshire, GBR

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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