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Why does this job exist and why is it critical?
IT Contract Management is responsible for managing complex and strategic technology contracts across Maxis’s IT portfolio, including enterprise transformation programs, SaaS platforms, infrastructure, cybersecurity, and managed services.
This role provides commercial and contractual leadership throughout the contract lifecycle, supports high-value vendor engagements, and ensures compliance with Maxis governance standards, Malaysian regulatory requirements, and industry best practices.
The role partners closely with Procurement, Legal, Technology, Finance, Risk, and Security teams and plays a key role in risk mitigation, cost optimisation, and vendor performance governance across the technology landscape.
What are you accountable for?
Lead end-to-end contract management activities including drafting support, negotiation (with Procurement and Legal), execution, renewals, variations, and termination.
Manage high-value, complex, or non-standard IT contracts, ensuring commercial, legal, and operational risks are appropriately mitigated.
Ensure contracts comply with Maxis governance frameworks, delegated authority limits, and applicable Malaysian legal and regulatory requirements.
Maintain accurate and timely updates in contract repositories and systems.
Vendor & Commercial Management
Act as a key commercial counterpart to strategic technology vendors.
Monitor vendor performance against contractual obligations, SLAs, and KPIs, and drive remediation where required.
Support vendor governance forums, performance reviews, and escalation management.
Identify opportunities for cost optimisation, contract rationalisation, and commercial improvement.
Support technology outsourcing and managed services arrangements, ensuring alignment with business objectives and regulatory expectations.
Review and manage change requests, scope variations, and commercial impacts arising from technology delivery programs.
Support consolidation, renegotiation, and renewal strategies to maximise value from vendor engagements.
Governance, Risk & Compliance
Partner with Legal, Risk, Compliance, and Internal Audit teams on contractual risk management and audit readiness.
Ensure contracts meet third-party risk, data protection, cybersecurity, and regulatory requirements.
Support regulatory, management, and audit reporting related to technology contracts and vendors.
Provide clear, structured contractual advice to senior stakeholders and project leadership teams.
Develop dashboards, summaries, and reports on contract status, risks, financial exposure, and vendor performance.
Influence outcomes through fact-based, commercially sound recommendations.
What do you need to have for the role?
Bachelor’s degree in Law, Business, Information Technology, Engineering, or a related discipline.
6–10 years’ experience in IT contract management, commercial management, or vendor management within a large organisation or complex technology environment.
Strong exposure to technology contracts, including SaaS, cloud, infrastructure, cybersecurity, systems integration, or managed services.
Solid understanding of Malaysian contract law and commercial practices.
Proven experience managing complex negotiations, variations, and dispute-related matters.
Strong stakeholder management, analytical, and communication skills.
Experience working with contract lifecycle management tools and collaboration platforms.
Added Advantage
Professional certification (e.g. CCMP, Certified Contract Manager, or equivalent).
Experience supporting large-scale transformation or enterprise IT programs.
What’s next?
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.