The Contract Specialist is responsible for owning and driving in-country process for service contract renewals and warranty expirations, additional coverage, and generating contract revenue. They will own the functions of inbound lead generation, lead nurturing and revenue generation. The contract specialist will work close with local Marketing and Sales leaders to build and create ROI’s (data and presentations), proposals, and strategies for presentation.
Essential duties & responsibilities:
Responsibility may be for a specific country (local) or for a whole region
Relationship & engagement with Sales Partners (RSM/REPs/BUDs/PMs)
Managing all renewals, opportunities & strategies for service contracts together with divisional sales teams
Generate and communicate new leads to designated Sales Representatives & indirectly influence a team of sales representatives to manage new contracts and renewals
Identify opportunities for existing/new customers
Work cohesively to educate Sales Representatives and team members on service contract pricing and strategies
Manage contracts prior to expiration of warranty & licenses
Communicate ProCare value proposition to internal & external stakeholders
Prepare and communicate product information (such as review of repairs, failures ect) for internal and external customers
Participate, facilitate usage and provide feedback for sales tools such as Nexus, Power Bi, Quoting tools
Work with respective marketing and sales, ensuring service revenues are optimized in line with product obsolescence
Develop and Manage Renewal Strategy, renew contracts prior to expiration date, and increase renewal rate as specified in business objectives
Attend customer meetings independently or jointly with sales, as needed, to provide expert understanding of products and services provided
Work in partnership with local Finance team on pricing for financed deals (Flex, Rentals, Consignment) and manage revenue allocation process to ensure appropriate revenue recognition
Work in partnership with Data team
Ensure alignment on ProCare marketing activities with EMEA team (including the introduction of new products, SLA’s, collaterals creation, trade shows and other related meetings)
Education & special trainings:
University degree (any) – in business area or related discipline required
Knowledge and proficient use in Nexus, Power BI, Quoating tools
Fluency in Spanish language and proficient English
Minimum 2 years of experience, preferably in sales/ technical support roles
Qualifications & experience:
Up to 3 years’ experience in sales, tele-sales, customer facing position preferred
Demonstrated written and oral communications skills including strong presentation skills
Professional Experience and success working with people from multiple cultures and backgrounds
Must be capable of working closely with a Sales Team
Physical & mental requirements:
Ability to handle multiple tasks and projects
Must be able to manage time, projects, stress and conflict
Must possess strong interpersonal skills including written and oral communication
Must be able to bring tasks through to completion
Must have the ability to prioritize work and keep detailed and confidential records
Must be able to communicate / present to large groups of people
Territory: Spain
Base Location: Madrid
Type: Hybrid
Travel percentage: 20% travel in the region
What We Offer
We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.
Competitive salary. With us, you will receive a competitive salary package and benefits such as:
Company car which can also be used for personal use (fuel card for work travel only
Phone
Laptop
Health Care Allowance