Contract Administration Executive

Role Overview: Contract Administration Executive

The Contract Executive liaises closely with Territory Managers and Territory Executives to ensure the timely processing and creation of both new and existing customer contracts. The role supports the delivery of company targets in line with the Company Values, Mission Statement, and Operating Plan. The Contract Executive acts as the first point of contact for all formal customer agreements.

Key Responsibilities: What Will I Be Doing as a Contract Administration Executive?

• Ensure contracts are correctly completed by both field‑based and office‑based teams.
• Process contracts efficiently and create new sites in Atleos One when required.
• Obtain approval for all agreements from the Commercial Director, P&N UKI.
• Complete approved contracts in Sales-force, submit to the Contract Finance team for final processing.
• Act as the main point of contact for all contract‑related processing issues and queries.
• Respond to all queries within 24 hours, ensuring the department is perceived as highly responsive and professional.
• Regularly review your mailbox and those of your direct reports to ensure timely action.
• Proactively manage and report on all queries with relevant Territory Managers and Territory Executives, ensuring operational excellence and compliance with SLAs.
• Provide all required reporting to the Head of Sales and Retention and the Commercial Retentions Manager to accurately reflect departmental performance.
• Work collaboratively as “One Team” with all colleagues, supporting strong relationships between Office Retention, the Territory Management Team, and the Contract Finance Team.
• Understand and consistently achieve departmental targets.
• Create, maintain, and develop strong interdepartmental relationships.
• Regularly review Salesforce and Atleos one to ensure customer data is accurate, including owner details, contact names, telephone numbers, email addresses, and address information.

Skills and Experience Required: What Will I Need to Succeed?

• Strong ability to build effective working relationships within your team and across internal departments.
• Excellent attention to detail.
• A proactive approach to risk mitigation, ensuring all processes are followed correctly.
• Experience working cross‑functionally to support alignment and collaboration.
• Strong planning and prioritisation skills to manage a varied and occasionally pressurised workload.
• High level of numeracy with a strong attention to detail.
• Proficient IT skills, including Microsoft Word, Excel, Outlook, and a basic knowledge of PowerPoint.
• Highly organised with the ability to multitask effectively.

Personal Attributes: What Are We Looking For?

• Demonstrates and lives the Company Values.
• Highly organised, motivated, and committed to delivering results.
• Flexible and approachable with a positive, optimistic outlook and a willingness to learn and improve.
• Comfortable working under pressure in a fast‑paced environment.
• A strong team player who collaborates effectively with others.