Continuous Improvement Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

We are seeking a self-motivated Continuous Improvement professional to drive operational excellence across our organization. In this role, you'll lead teams of subject matter experts that optimize processes, eliminate waste, and enhance both productivity and customer satisfaction. Working closely with people at all levels of the organization, you'll implement data-driven solutions that deliver measurable results. You will design and execute process improvement initiatives using Lean Six Sigma methodology across all regions, lead cross-functional improvement workshops and kaizen events, conduct comprehensive data and root cause analysis, and develop and track project measurements using statistical approaches. This position requires you to provide expert guidance on scientific problem-solving approaches, create and deliver presentations to executive levels, manage concurrent high-impact improvement initiatives, and collaborate effectively with team members to drive transformational change across the organization.

What your day-to-day will look like:

• Design and execute process improvement initiatives using Lean Six Sigma methodology across all regions, leading teams of subject matter experts to optimize processes and eliminate waste
• Lead cross-functional improvement workshops and kaizen events including both large group and small group sessions to drive operational excellence
• Conduct comprehensive data and root cause analysis, developing and tracking project measurements using statistical approaches to ensure measurable results
• Provide expert guidance on scientific problem-solving approaches, translating complex concepts for diverse audiences at all organizational levels
• Create and deliver presentations and updates to executive levels, managing concurrent high-impact improvement initiatives effectively
• Identify opportunities to automate repetitive tasks and workflows using AI-based tools, improving efficiency and reducing manual effort
• Collaborate with team members across virtual environments and globally based teams to enhance both productivity and customer satisfaction
• Drive process optimization through proven data analysis techniques and expert-level proficiency in data analysis tools and Visio.

Required Qualifications:

• Bachelor's degree or greater than 5 years continuous improvement professional experience
• Lean Six Sigma Black Belt certification
• Greater than 5 years of experience applying LSS process improvements in a corporate environment leading regional and global initiatives
• Experience identifying opportunities to automate repetitive tasks and workflows using AI-based tools, improving efficiency and reducing manual effort
• Proven record in data analysis and process optimization
• Solid communication skills with ability to translate complex concepts for diverse audiences
• Expert-level proficiency in data analysis tools and Visio
• Strong project management and meeting facilitation capabilities
• Demonstrated success in leading cross-functional teams
• Comfort working in a virtual environment with globally based team members.

Preferred Qualifications:

• Agile experience
• Knowledge Management expertise
• PMP Certification
• Real Estate Experience
• Knowledge of machine learning concepts, natural language processing (NLP), and their business applications
• Experience leading kaizen events in large group and small group settings
• Track record of delivering measurable results through data-driven solutions
• Experience presenting to and influencing executive-level stakeholders
• Background in eliminating waste and enhancing operational efficiency across diverse business functions
• Expertise in statistical measurement and tracking methodologies for improvement initiatives.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.