Content Studio Specialist

Job Title:

Content Studio Specialist

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Work with the direction of the Team Content Operations Manager

Part of a team that executes best-in-class quality audits and content updates on extensive libraries of content.

Assess where and how content can be refined and improved for optimal usability.

Responsible for editing existing content and providing actionable insights to enhance quality according to best practices.

Responsible for evaluating large multi-page articles for quality and effectiveness. Lead the decision-making process shortly thereafter.

• Contribute to the development of quality assurance protocols to streamline content updates and revisions
• Engage in independent decision-making regarding content enhancements while working within team guidelines
• Participate in coaching sessions and training to continuously improve quality assessment skills
• Stay current with industry trends and best practices in content creation and quality assurance
• Foster a collaborative environment by sharing knowledge and strategies for content improvement with team members

Key skills & knowledge:

Meticulous and detail-oriented, eager to find and share opportunities for improvement. Possess strong reading comprehension and writing skills

• Strong English competency C1
• 1 year or less experience in Contact Centers and/or content studios
• Ability to work on-site
• Collaborate with the Team Content Operations Manager to conduct quality audits on extensive content libraries
• Evaluate and edit existing content for clarity, accuracy, and usability based on best practices
• Identify opportunities for content refinement and improvement to enhance overall quality and user experience.
• Provide actionable insights and recommendations to optimize production processes and content effectiveness.
• Attention to detail in reviewing large multi-page documents, ensuring quality standards are met.
• Experience with the Microsoft Suite and Google Online tools (preferred)

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents