Roku

Content Operations Associate

Austin, Texas Full Time

Teamwork makes the stream work.

 

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Role  

As a Content Operations Associate (Pre‑Production), you’ll operate with significant autonomy within Programming Operations, serving as the primary contact for partners with large or complex content libraries. You’ll configure, monitor, and optimize automated workflows that ingest, transform, validate, and publish video packages to the Roku platform. You’ll own documentation, drive cross‑functional communication, and partner with Systems Operations to triage bugs, ship features, and improve performance. This role suits a highly organized operator who can navigate ambiguity, make data‑informed tradeoffs, and improve processes at scale. 

This role is a hybrid position. In office Monday - Thursday with the option to work from home on Friday. 

What you'll be doing 

Partner management  

  • Lead external calls with key partners; translate requirements into ingest/metadata/packaging specs. 
  • Manage onboarding and change requests; set and maintain SLAs and expectations. 

Workflow ownership  

  • Configure, maintain, and continuously improve pre‑production workflows (ingest, validation, transformation, packaging, publishing). 
  • Design and tune automated checks for metadata, timed text, artwork, and media QC; manage exception queues and escalation paths. 

Documentation and enablement  

  • Author and maintain SOPs, runbooks, partner implementation guides, and API/use‑case docs; ensure version control and discoverability. 
  • Create training materials and deliver enablement sessions for internal teams and partners. 

Quality and reliability  

  • Collaborate with Systems/Engineering to file and prioritize defects, verify fixes, and roll out new features. 
  • Identify bottlenecks and propose tooling or process changes; lead small pilots and document outcomes. 

Cross‑functional collaboration  

  • Coordinate with Acquisitions, Content Programming, Marketing, Legal, and Business Operations to align timelines and deliverables. 
  • Support content launches and promotional beats, ensuring assets and metadata are platform‑ready. 

Reporting and insights  

  • Define, track, and report operational KPIs (SLA adherence, first‑time‑right rate, exception rate, time‑to‑publish). 
  • Analyze failure modes; drive corrective/preventive actions (CAPA) and communicate findings to stakeholders. 

We're excited if you have

  • 2-4+ years in content operations within video/OTT/OVP or adjacent media delivery environments. 
  • Hands‑on experience troubleshooting workflow exceptions across ingest, metadata, media, and timed text. 
  • Familiarity with streaming media tech: transcoding, file formats/containers, codecs, DRM, captions/subtitles, CDN concepts. 
  • Working knowledge of metadata schemas and tooling: XML/JSON, MovieLabs/EMA; comfort reading/editing manifests. 
  • Solid understanding of video QC principles (e.g., loudness, frame rate, color space, subtitle timing). 
  • Strong written and verbal communication; able to translate technical detail for non‑technical audiences. 
  • Proven ability to manage multiple projects, prioritize against SLAs, and maintain exceptional attention to detail. 
  • Experience with digital distribution systems, MAM/DAM, and orchestration tools. 
  • Familiarity with APIs; basic scripting in Python or JavaScript for data wrangling, API calls, or light automation. 
  • Experience with JIRA/Confluence, Looker/Mode/Tableau, and log analysis tools. 
  • Spanish proficiency (verbal and written) or another second language. 
  • Knowledge of accessibility standards (FCC/ADA/WCAG) and regional compliance for captions/ratings. 
  • Experience with AVOD/FAST workflows, EPG/playlist generation, content rights windowing. 
  • Comfort with Git and CI/CD concepts for operational tooling. 
#LI-FA1

 

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

 

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

 

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

 

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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