Be the difference | If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
Read more about our work here.
The Content Management Analyst will have the ability to develop understanding of the administrative procedure for regulators that issue compliance and regulatory change content for their specific region (North America, EMEA, or APAC) in the Financial Services industry. This resource will assist with the front-end process of content development, content identification, prioritization, acquisition, and establishment of global content standard operating procedures and workflows for the production of international regulatory compliance content.
Responsibilities:
Monitor and capture all content issued by regulators in the assigned region (North America, UK/EMEA, or APAC) using tools such as web scraping scripts, change detection tools, and manual monitoring.
Develop an understanding of administrative procedures for regulators in the Financial Services industry and contribute to the front-end process of content development, identification, prioritization, acquisition, and establishment of global content standard operating procedures.
Ensure real-time capture of content, preventing missed actions, and load accurate data into client-specific systems on a daily basis.
Ensure all content produced is timely, accurate, and meets clients' Service Level Agreements (SLAs):
Ensure updates for enacted US content are processed within 24 hours of publication, while updates for all other content must be processed within 48 hours of publication (TAT<48h).
Maintain an accuracy rate exceeding 98% for the entire year.
Bi-weekly audit completion and immediate processing of identified missed actions.
No client queries for processed records.
Expand and build the regulatory library, contributing to the development of global content updates.
Utilize technical expertise in change detection tools, web scraping scripts, and content management systems to manage workflows and metrics efficiently.
Handle escalations regarding content issues and accuracy internally.
Develop analytical skills by assisting with research tasks related to regulatory content queries, scoping, non-functioning links, missing content, and creating/revising existing Standard Operating Procedures (SOPs).
Assist in the delivery of global content updates to meet Reg Change Performance goals and SLAs.
Conduct training for new team members or those assigned to monitored regulators.
Requirements:
Bachelor’s degree, preferably in law/economics or foreign languages.
Analytical and detail-oriented mindset.
Strong organizational skills and proficiency with Microsoft Office programs.
Familiarity with content management systems.
Excellent verbal and written communication skills in English.
Ability to work collaboratively in a team environment.
Flexibility, responsiveness to change, and a proactive attitude.
Understanding of compliance tool markets and customer needs.
Our Offer:
Room for personal development through external, internal training tools and learning and development program #GROW
Yearly performance bonus based on your seniority
Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
Corporate Health Insurance
Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
Up to 28 days of annual leave based on seniority
We have a strong Work from Home culture and take into consideration punctual needs and more
Flexible working schedule
Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.