At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe CX, we believe that exceptional customer experiences are born when human expertise is amplified by technological excellence. We don’t just provide service; we create the blueprints for meaningful connections.
In this pivotal role, you will lead the delivery for Western Australia’s largest electricity and gas provider. Within a vibrant 200-plus seat contact centre handling over 750,000 annual transactions, you will be the heart of an operation that keeps our community connected.
The Opportunity: Empowering People, Delivering Excellence
As an Operations Manager, your focus is on nurturing a high-performance culture where people feel supported to do their best work. Supported by our Senior Contact Centre Manager and a team of specialists, you will have the tools and the creative freedom to ensure every interaction is seamless and every team member is set up for success.
How you will make a difference:
Cultivate a High-Performance Culture: Lead and mentor a dedicated team of Team Leaders, fostering an environment where coaching and personal growth are part of the daily rhythm.
Build Lasting Partnerships: Maintain open, transparent relationships with our clients, working together to meet KPIs and uncover new ways to deliver value and efficiency.
Drive Positive Change: Use your insight and data-driven perspective to identify trends, helping us evolve our processes to keep the customer journey smooth and intuitive.
Lead with Purpose: Manage resource priorities and budgets with care, ensuring operational effectiveness while maintaining a safe, inclusive, and compliant workplace.
About You: An Inspiring Leader
You are a natural relationship builder with a genuine passion for guiding others. You understand that behind every data point is a person, and you take pride in seeing your team thrive and your clients succeed.
What you bring to the team:
Heart-Led Leadership: Extensive experience in contact centre
leadership with a gift for inspiring engagement and retention.
Commercial Wisdom: A sound understanding of business mechanics and the ability to manage resources thoughtfully and effectively.
Clear Communication: The ability to listen deeply and communicate complex ideas with clarity and warmth to stakeholders and customers alike.
Strategic Thinking: A proactive approach to problem-solving, using data and experience to make sound, empathetic decisions.
About Probe CX
Probe CX is a global business of 9000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self