Contact Center Learning Specialist

This position may be "Remote" 5 days At-Home if you have been employed with the NSC for a minimum of 12+ months. 

Internal Field applicants must have a minimum of 1 year experience as a DTL. 

External Applicants must live in the SLC, Utah area and may transition to remote work after a successful completion of the probationary period. 

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Qualifications 

• High School Diploma or GED or equivalent required. Associate’s degree or greater preferred. 

• 2+ years experience in sales or customer service roles, prior mentorship experience strongly preferred 

• Experience (must meet at least one): 

• 1+ year of experience in a training or facilitation role 

• Equivalent combination of education and relevant experience 

• Minimum 3 months’ experience delivering NSC Sales Training in a classroom environment 

Primary Responsibilities 

• Personally facilitates training and coaching experiences (both onsite and remote) for new-hire classes and ongoing training for existing agents 

• Monitors the effectiveness of training of employees using individual or group performance results 

• Collects feedback on sessions from attendees to use for future improvements to content and presentation 

• Contributes to new training program design and existing program enhancements 

• Develops and creates lesson plans and training aids 

Job Specifications 

• Strong communication and organizational skills 

• Oral and written communication skills 

• May specialize in particular subject matter, training program, or function