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Responsibilities :
MPS Consumables mission/ responsibilities:
Timely execution of relevant consumables management governance including needed report updates, daily huddle discussions and follow through on necessary actions.
- Daily analysis and management of MPS Consumables Management Service Requests that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreement (SLA)
- Accurate and timely processing of orders requested through various tools or from onsite / customer-facing counterparts/ other MPS teams
- Daily analysis and management of orders that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreements (SLA)
- Daily management of returns requested from various MPS teams in Cebu or the geographies supported
- Generation, analysis, and management of reports using standard tools and practices
- Escalation of any system or process issue(s) experienced to the correct support group(s)
- Participation in continuous improvement activities or initiatives
Added TREC job responsibilities
Reconciles Billing and Shipment Reports for MPS Agreements that requires Toner Reconciliation Report
Validation of Billing information
Invoiced usage charges generated from SAP/Siebel which corresponds to Agreements Bill timing
All toners shipped & returned for both color and black, coverage is based on the bill/invoice timing.
Accurate uploading of Shipment and Billing report in UPS Uploader Tool
Upload formatted shipment report
Upload formatted billing report
Verify errors (cartridges not uploaded or billing errors)
Generation of Toner Rec Reports (CM0180 and CM0185)
Validate Accuracy (Check Billed Usage Volume, # of Assets, Validate # of cartridges against shipment report, Check for any Errors: No Toner Cartridge Contract, No Cartridge Cost Found, Mapping Error,
Compare CM0180 and CM0185 (Pages Shipped, Pages Billed, Toner Rec Amount, Validate Cost Per Pages against Billing Report
Update Toner Rec Country files and Post in Imagenow or Lotus Notes
Uploads pertinent reports like MP0072-Shipment Report, SAP Billing Reports/Manual Billing reports, CM0180 and CM0185 Toner Rec Summary Reports, Country Overview as references of the Toner Reconciliation
Uploads CM0185 in MS Access as TREC Database/Repository
Able to provide Serial Number Level TREC reporting
Able to provide Toner Reconciliation Trend Analysis
Able to provide Bill Due invoices as stipulated in the customer contract
Works with inter-dependent teams to complete Toner Reconciliation Calculation
Billing Team/COM/Invoicing Team–for Manual Billing Reports, Customer Invoices specifics
Customer Set-up Team – for error/issues encountered in UPS Uploader and TREC Admin, Cost per page validation, Contracted Coverage Percentage (anything related to Set-up in TREC DB)
Consumables Management Team – shipment adjustments or returns
System issues with Business Systems Support
Provides and tracks MPS Agreements (Newly created, Expired or moved to new Agreement)
Monitor Invoice approval on a daily basis and ensure Huddle Board (tracker) captures all status of TREC Calculations
Ensure that Toner Reconciliation Set-up is consistent with what is in the MPS Contract
Provides information, resolves customer issue and revenue affecting issues pertaining to Toner Reconciliation through various channels.
Readily answers customer queries received via email/chat/WWTT
How to Apply ?
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