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Role- Consultant.
Experience- 1-4 Years.
Location- Bangalore.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
Role and Responsibilities:
Manage large amounts of incoming/outgoing call, email and chat queries.
Develop an amicable customer relationship/experience.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage with existing & prospective customers.
Meet or exceed targets for all assigned product/projects.
Skills and Competencies:
A culture of constant learning that fosters an entrepreneurial, growth-oriented mindset.
An employee-centric benefits program, including comprehensive health insurance, a generous leave policy, COVID support, vaccination drives, well-being sessions, real-time grievance redressal, and flexible work arrangements.
We are a people-first organization with policies and processes designed to help you bring your best self to work. High-potential talent benefits from fast-track growth opportunities and exposure to some of the world’s leading brands as clients.
With over 60% of our leadership grown from within, we strongly believe in nurturing talent through customized learning and development programs that support both personal and professional growth.
We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce is central to our success.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.
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