Consultant, Loss Control (Human Services)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Make a Difference with Nationwide

At Nationwide, we believe in protecting what matters most—people and communities. Our Human Services Risk Management Team supports organizations that provide care, hope, and essential services to vulnerable populations. By joining us, you’ll play a vital role in helping nonprofits, senior living providers, and community care organizations create safer environments, prevent harm, and strengthen trust. Your expertise will empower these organizations to fulfill their mission while safeguarding those they serve.

We are seeking a Risk Management Consultant (Human Services Practice) to over the Midwest territory (IL, IA, MN, MO, WI, IN). Qualified candidates will reside near a metropolitan airport.

What You’ll Do

• Conduct risk assessments and loss control surveys for Human Services accounts, focusing on professional liability and abuse exposures.
• Evaluate and consult on client's controls, policies and procedures to strengthen abuse prevention and mitigate liability.
• Partner with underwriting, agents, and clients to deliver customized risk management solutions that align with organizational goals.
• Provide ongoing consulting services to middle market accounts, ensuring compliance and best practices in risk management.
• Serve as a trusted advisor to clients, leveraging your expertise to improve safety, accountability, and operational resilience.

What We’re Looking For

• Experience in Nonprofit, Human and Social Services, or Cultural Nonprofit sectors.
• Strong knowledge of professional liability and abuse risk exposures, including prevention strategies and control measures.
• Multi-line commercial insurance experience; familiarity with property and casualty lines is a plus.
• Exceptional relationship-building, consulting, and communication skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Proficiency with technology and tools for risk assessment and reporting.

Preferred Qualifications

• Background in risk management for human services organizations.
• Experience with behavioral health, senior living, or community care programs.
• Professional certifications such as MLIS, ARM, or ASHRM are highly desirable.

Why Nationwide?

Join a team that values Collaboration, Accountability, Readiness, and Excellence (CARE). You’ll have the opportunity to make a meaningful impact by helping organizations protect their people and fulfill their mission.

#LI-TH1

Job Description Summary

The Loss Control Services team at Nationwide contributes to the overall success of our customers’ businesses operationally and financially; we learn and grow with them. If you thrive in an environment where you can apply your expertise and experience to help business partners succeed, this could be the job for you!

As a Loss Control Consultant, you’ll provide services to a large portfolio of complex accounts in multiple lines of business, influencing profitability, retention and creating a valued customer experience within a collaborative environment. We’ll count on you to determine effective controls, make improvement recommendations and differentiate classes of business. You’ll have the opportunity to make a difference for our customers and company as you build and grow internal and external relationships, while continually growing your skills and expertise.

Job Description

Key Responsibilities:

• Provides services to influence profitability and retention. Creates and recommends service objectives based upon customer goals, risk assessment results and loss analysis.

• Meets with customers to identify hazards and exposures by conducting complex risk assessments to determine the effectiveness of controls and identify technically sound recommendations for risk improvement. Assigns an appropriate line of business rating based on professional judgment and company guidance.

• Researches customer’s operations, industry and technical information to prepare for site surveys, service work, meetings, presentations and projects.

• Applies the highest-level technical expertise to help lead as a subject matter expert for at least one line of business or practice.

• Builds and maintains strong relationships customers and business partners. Functions as an ongoing resource and contact person with a high level of expertise.

• Consults with customers, providing observations, solutions and support to meet business needs. Creates and recommends service objectives based on customer goal assessments and loss analysis. Identifies service opportunities based on loss trends and other data.

• Communicates technical information effectively both verbally and in writing through preparation of technical reports in a state-of-the-art workflow environment.

• Interacts with internal and external customers, leadership, peers and subject matter experts in a collaborative environment to gather and share information that helps our customers succeed.

• Creates, presents and coordinates technical training and publications for internal and external customers.

• Actively participates in career development activities and training.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director. Typically, does not have direct reports.

Typical Skills and Experiences:

Education: Bachelor's degree in safety, science, engineering, fire protection or construction management preferred.

License/Certification/Designation: A minimum of one of the following designations, such as Certified Safety Professional (CSP), Certified Director of Safety (CDS) or Associate of Risk Management (ARM) and others. Associates must acquire all required state certifications.

Experience: Typically, 10 or more years of commercial loss control or related experience preferred.

Knowledge, Abilities and Skills: General knowledge of safety and risk management practices and principles, including regulatory (Occupational Safety and Health Administration [OSHA], Department of Transportation [DOT], etc.) and national consensus standards (NFPA, etc.) preferred. Complete understanding of the commercial insurance business process, the ability to market services and influence others of a course of action. Good verbal and written communication skills to interact with all levels of internal and external contacts. Must possess a desire to learn, grow and develop skills. Ability to prioritize work and time. Ability to operate a personal computer and learn/use applicable systems.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Must be able to climb, stoop, bend, balance on various heights, crawl and lift 50 lbs, use PPE when required and conduct physical site surveys in inclement weather and physical environments. May require relocation. This is a field-based position. May require frequent and overnight travel. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Safety Sensitive: This job has been identified as a Safety Sensitive (SS) position and in accordance with our substance free work place program may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, Loss Control : $104,000.00-$215,000.00

The expected starting salary range for Consultant, Loss Control : $115,000.00 - $173,000.00