Consultant - IT Problem & Change Management

Consultant – Capital Markets

Location: New York City (Hybrid) | Practice Area: Capital Markets | Type: Permanent

Drive operational excellence and transformation across capital markets through structured service management and innovation.

The Role
As a Consultant within Capco’s Capital Markets practice, you will support leading financial institutions in enhancing operational processes across Problem, Incident, and Change Management. You will work in a client-facing environment, contributing to governance, reporting, and continuous improvement initiatives that strengthen service management capabilities and technology operations.

This role offers the opportunity to combine analytical thinking, process optimization, and stakeholder collaboration to deliver impactful outcomes across complex technology environments.

What You’ll Do

• Manage and support Problem, Incident, and Change Management processes, ensuring alignment with ITIL practices
• Conduct root cause analysis and track problem lifecycles to support long-term resolution of incidents
• Analyze incident and change data to identify trends and recommend preventive and improvement measures
• Facilitate governance activities including reporting, documentation, and stakeholder communication
• Identify process improvement opportunities and support ServiceNow enhancements and automation initiatives

What We’re Looking For

• 2+ years of experience in capital markets or financial services
• Experience in consulting, business analysis, project delivery, or similar roles
• Understanding of financial products, operations, or technology environments
• Strong analytical skills and attention to detail
• Effective communication skills with the ability to engage diverse stakeholders

Bonus Points For

• Experience with ITIL frameworks or service management processes
• Familiarity with tools such as ServiceNow, JIRA, or Confluence
• Exposure to digital transformation or emerging technologies
• Advanced skills in Excel and PowerPoint
• Postgraduate or advanced degree

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid parental leave and dependent care support
• Tuition reimbursement and wellness programs
• Commuter benefits and employee discount programs

Use of Artificial Intelligence in Talent Acquisition
At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails, and creating compelling, brand-aligned job postings. AI is also used to support interview scheduling.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

 

 

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