Consultant, Infrastructure Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You'll be joining CIBC’s Capital Markets team, specifically within the Alternate Solutions Group (ASG). As a Consultant, Infrastructure Management, you’ll play a vital role in supporting and maintaining the test environment infrastructure for ASG, helping us deliver touchless banking services to digitally savvy, value-conscious clients. You’ll work with a team of experienced professionals, expanding your technical expertise and contributing to the bank’s agile and modular approach to strategy and technology. Your responsibilities include managing the lifecycle of issues and incidents using Jira, resolving technical challenges through troubleshooting bridges, and recommending infrastructure solutions that align with established standards. You’ll also create and support test environment deployments using ServiceNow, coordinate business-as-usual activities like operating system and application upgrades, oversee migrations from on-premises to cloud, and manage certificate renewals for internal and client-facing applications. In this role, you’ll lead other professionals and technicians, anticipate longer-term business needs, and devise new methods and procedures through strong analytical thinking.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Incident Management & Troubleshooting – Collect incident details, conduct first assessments, coordinate troubleshooting calls based on application flow, engage internal and external support, communicate updates, drive timely recovery of the test environment, provide root cause analyses, and manage retrospective actions.
• Certificate Management – Initiate timely certificate renewals for internal and client-integrated systems, maintain organizational certificate guidelines, and assist with onboarding new certificates.
• Environment Documentation – Maintain up-to-date records of environment configurations, dependencies, and changes.
• Environment Provisioning – Manage environment booking, maintain and improve booking tools, monitor environment updates, assist in environment preparation for projects, and ensure health checks through monitoring and alerts.
• Change Management – Create change requests for deployments, data management, and infrastructure-related application changes in non-production environments.
• Stakeholder Collaboration – Communicate clearly and promptly with stakeholders, collaborate with project managers, developers, QA teams, application operations, and clients, and provide regular notifications on test environment activities and updates.

Who you are

• You can demonstrate relevant experience. You bring at least 5 years of experience managing test environments, with knowledge across incident and change management, SDLC methodologies, and technical skills including Operating Systems Management, Virtualization & Cloud Platforms (Azure, VMWare, OpenShift), certificate management, monitoring tools (Dynatrace, Splunk, Loki, Prometheus), network connectivity and latency, database operations, automation scripting, configuration management, ServiceNow, Jira, Confluence, and AI adaptability.
• You’re familiar with SDLC methodologies. You understand both Waterfall and Agile approaches and can adapt your work accordingly.
• You embrace and advocate change. You continuously evolve your thinking and approach to deliver your best work.
• Your influence makes a difference. You build strong relationships and networks, inspiring outcomes by sharing your expertise.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies, adapting easily to new tools and trends.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Decision Making, Infrastructure Design, Infrastructure Implementations, Infrastructure Management (IM), Leadership, Technical Requirements