Consultant - Client&Digital Services

WB COO C&DS is responsible for all Payment & Cash Management operational activities along the client life cycle and the Digital Services to our clients. This reaches from Client Onboarding, through in life Client Services and back office processing, to an potential Client Offboarding. These services are within C&DS supported by strong Process Leadership and our Process Excellence & Automation team.

We have strong ambitions to accelerate in:

Standardization and digitalization of our key processes so that clients can self-serve where possible and manual process steps are intelligently automated.

Executing our Client Services Target Operating Model to serve our clients with high quality and in a scalable manner.

Within WB COO C&DS we are constantly looking for ways to improve our customer’s experience and create efficiencies in the processes. Our Client and Daily Banking Processing team drives the Process improvements towards global standards in a highly digitized and automated way. This team covers different process domains such as Payments, Cash Management, Accounts & Reporting, Pricing & Billing, Channels, Onboarding and Offboarding.

We are Looking for a consultant for Client & Digital Services who can lead projects across various process domains. In this role, you will collaborate closely with global process domain leads and other process leaders.

Key responsibilities

• Drive digitalization and automation in the different process domains on a global scale.
• Implement target operating model in a scalable way.
• You design, monitor and improve global E2E processes according to customer, business (P/L) and legal requirements including the Service & Contracting Framework and product control frameworks.
• Drives process improvements in the whole chain.
• Involves appropriate stakeholders in process performance reviews, improvement decisions, planning and implementation of process improvements.

Who are we looking for

• You have a significant track record in driving and implementing change and improving end-to-end processes.
• You are a self-starter and team player. You can take the lead and empower others towards delivery.
• You have (international) experience in complex organizations and a bird’s eye view on ING’s business processes and, risks and associated controls.
• Strong analytical, influencing and learning skills.
• You are professionally sceptic, knowledgeable and solution oriented.

• Emotional resilience and confidence: you adapt easily to new environments, remain calm and continue to perform under pressure.
• Strong stakeholder management across WB business lines and ING locations, you get people on board and ensure necessary buy in.
• You talk open and honestly, are a trustworthy sparring partner. You give and act on constructive feedback.
• You have an academic or master’s degree.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues awarded.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.