Consultant, Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Consultant, Application Support, you will elicit requirements from stakeholders (identifying pain points or improvements), create both Business and Functional Requirement documents, participate in User Acceptance Testing (UAT), prepare training and draft communications for our end-users. You will be accountable for the end-to-end delivery of medium to large initiatives (new changes/enhancements) in a multi-platform environment in compliance with applicable methodologies, standards, policies, and processes. You will provide guidance and direction to the junior team members. 

The Business Analyst utilizes a solid understanding of business dynamics to identify root causes and resolves moderately complex application problems. The role troubleshoots end-users’ production issues of our applications, evaluating and actioning service requests to identify inconsistencies, analyzing potential impact, and taking corrective action in accordance with documented service standards. The role uses judgement and autonomy on daily tasks.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How you'll succeed

• Business analysis - Participate in the documentation of Business, Solution and/or Maintenance Requirements on small to medium size initiatives, to provide a detailed level and clarity on the requirements, ensuring the business needs are documented properly.
• End user support - Provide 2nd level end-user support by understanding and articulating issues, working with all impacted parties to determine an acceptable solution, and seeking management approval on recommended solutions. Also, complete some end-user profile set ups in the applications.
• Relationship management - Manage relationships with Business Partners and Technology Partners. You will work closely with business leads and subject matter experts, to translate detailed related requirements into understandable business language and scope. You have a proven ability to develop good business relationships with internal partners and you are experienced in effective stakeholder management.

Who you are:

• You can demonstrate experience in the area of lending. It’s an asset if you have experience/knowledge with credit writing and/or adjudication, credit analytics and/ credit risk systems. Any experience with Agile or Waterfall methodologies, and Application Development would be nice to have.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
• You give meaning to data. You enjoy investigating problems and making sense of information. You communicate detailed information in a meaningful way.
• You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Applications Support, Credit, End-to-End Testing, End Users, Personal Initiative, User Acceptance Testing (UAT)