Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Configuration Associate
We are looking for a Configuration Associate to join the Enrollment Services Delivery team within our Platform Operations division. In this role, the Configuration Associate will be responsible for connecting customers with their payers and patients on athenaNet in order to improve customer value and athena operational efficiency.
The Configuration Associate will work closely with customers of all sizes, specialties, and business structures to analyze and assess customer specific requirements, evaluate and provide best practice recommended configuration in athenaOne, and provide training and guidance to enable success. This individual will partner with internal teams in Technology Enabled Services and Customer Success throughout the implementation process to manage expectations and influence customers and internal teams to action while building strong relationships with customers and colleagues.
The Configuration Associate will often work with high stakes, high complexity customers and will need to leverage their expertise and savvy to navigate conversations and execute nuanced configurations. This individual will also be responsible for participating in department specific projects and initiatives. We are looking for an individual who can act as a critical thinker and who can demonstrate a strong command of athenaNet and industry knowledge in order to develop solutions that address customer needs while balancing proven best practices and identifies opportunities to expand the value we provide to customers.
Job Responsibilities
Work independently to lead and manage multiple client projects simultaneously, developing customer specific timelines demonstrating broad subject matter expertise
Maintain project plans, balancing and setting clear stakeholder expectations while identifying and clearly communicating areas of risk
Project manage completion of critical work to enable revenue cycle success
Collaborate across internal stakeholder teams in Technology Enabled Services, Customer Success, and Sales to ensure alignment and effective implementation execution
Discover customer requirements, manage expectations, and make recommendations to enable success and mitigate potential risks
Support internal and external escalation needs diffusing relationship tension and resolving issues as needed to ensure project success
Build and maintain expert subject matter knowledge of enablement processes in order to be a resource to clients, internal stakeholders, and new hires
Contributions to organizational initiatives through pilot testing, providing best practice recommendations and feedback and maintaining a spirit of continuous improvement
Translate complex client requirements into accurate configuration on athenaOne
Deliver client training focused on improvement and/or optimization
Utilizes key indicators to identify trends, measure success of configuration, and make recommendations
Understand and communicate responsibilities to customers to complete successful configuration
Provide training and guidance to customers on their configuration and responsibilities to achieve optimal performance on the network
Typical Qualifications
Bachelor's degree (or commensurate level of professional experience)
2+ years of professional experience
Client Service experience (preferred)
Experience working with cross-functional groups and teams to achieve common goals
Experience communicating and presenting to stakeholders
Proficiency in Microsoft Office Suite
Proficiency in additional support tools: Salesforce, SharePoint, Reporting platforms like Tableau and Sigma
Ability to effectively navigate and collaborate across stakeholders to achieve program goals and results
Work independently as well as part of an extended, cross-functional team
Strong client facing and interpersonal relationship skills
Critical thinking and problem-solving skills
Excellent organization and time management skills
Demonstrates ownership and direction in learning and self-development
Effective communication and business writing skills
Solid planning and organizational abilities
Expected Compensation
$50,000 - $86,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers