Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Overview
Howden is seeking a skilled Configuration & Documents Technician to join our Change Team, playing a key role in user support, system configuration, and project-driven enhancements within the Acturis platform.
Job Scope
- Handle support requests, oversee both small-scale and project-driven changes, upskill users and help ensure efficient use of the Acturis system.
- Ensure high-quality system configuration and document management to support business operations.
- Collaborate with internal stakeholders to implement best practices and improve Acturis system functionality.
Knowledge & Skills
- Strong knowledge of broking systems, particularly Acturis.
- Familiarity with Howden’s operational landscape and the broader insurance sector.
- Expertise in Acturis configuration, including document templates and system integration projects.
- Demonstrable knowledge of insurance industry challenges and system-driven solutions.
- Strong communication skills (written and verbal), with the ability to translate technical requirements.
- Confidence in engaging with stakeholders at all levels.
- Proficiency in Microsoft Office Suite
- Exceptional accuracy and attention to detail.
- Ability to prioritise workload and meet deadlines while adhering to SLA requirements.
Experience & Professional Qualifications
- Bachelor’s degree in Business, IT, or equivalent professional experience.
- 2+ years of customer facing experience.
- 2+ years of experience supporting the Acturis broking application.
Key Responsibilities
- Maintain and develop the Acturis document suite by creating and modifying templates to align with business needs.
- Perform complex configuration of the Acturis platform to support business requirements.
- Collaborate with the wider applications team to support ongoing and planned initiatives.
- Ensure users are kept informed throughout the duration of their queries.
- Escalate complex issues to the line manager where necessary.
- Maintain accurate system configuration records, ensuring changes are well-documented.
- Evaluate Acturis upgrades, assess their impact, and plan activation strategies with team managers.
- Develop user-friendly guides for Acturis upgrades and deliver training to Super Users as required.
- Create and execute test scripts to support UAT testing for new features or document enhancements.
- Gather user feedback and development suggestions, providing structured input to Acturis for system improvements.
- Share knowledge and best practices with Super Users to improve system efficiency.
- Assist with front-line ticket resolution as needed.
- Contribute to the creation and maintenance of user knowledge articles.
Regulatory Compliance
- Ensure adherence to the principles set by the FCA, Howden regulations, GDPR, anti-money laundering laws, the Bribery Act 2010, and applicable sanctions.
- Uphold Howden’s service standards and procedures, always acting in the best interests of clients.
Additional Information
- A valid, clean driving license and willingness to travel occasionally as required.
- Flexible working hours, subject to business needs.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent