About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.OUR VISION:
We are New York’s Luxury Lifestyle Icon.
OUR MISSION:
To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Conference Services Coordinator who share a passion for excellence and who infuse enthusiasm into everything they do. Our Conference Services Coordinator has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Commercial Leaders.
This role provides comprehensive administrative and operational support to the Conference Services Managers, ensuring the seamless planning, coordination, and execution of events and group programs. The position operates in a high-pressure, fast-paced environment with a diverse and dynamic client base and requires strong organizational skills, adaptability, discretion, and a solutions-focused approach, while consistently delivering service aligned with Four Seasons standards.
Work authorization for the location is required.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Conference Services Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
AWARDS
Forbes 5 Stars Hotel & 5 Stars Spa
Forbes employee of the year 2020
AAA 5 Diamonds
Virtuoso Best New Comer 2017
WHO YOU ARE:
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
Essential Functions:
.
Provide professional, courteous telephone and in-person service in accordance with Four Seasons standards.
Maintain accurate group and event records by inputting and updating bookings and activity in CRM and catering/conference systems.
Prepare precise and timely correspondence and documentation related to events, groups, and conferences.
Greet clients, conduct site tours when required, and assist with site inspection preparation for Conference Services Managers.
Support Conference Services and Catering Managers with the coordination and confirmation of event and group arrangements, including event details, room blocks, amenities, upgrades, and special requirements.
Assume operational responsibility for assigned Conference Services Managers when they are out of the office or engaged in large-scale programs, including monitoring and responding to manager email inboxes, triaging client and internal requests, and escalating urgent matters appropriately.
Interface directly with clients as directed to confirm logistics, changes, and operational details, exercising sound judgment and professionalism.
Provide on-site operational support during events, assisting the Catering and Conference Services teams to ensure smooth execution.
Prepare, distribute, and maintain all group and event documentation, including contracts, addendums, BEOs, menus, pickup and guarantee reports, change logs, amenity cards, resumes, internal meeting materials, pre- and post-conference documentation, and billing summaries.
Review post-conference billing and documentation, prepare attrition reports, and assist with billing adjustments in coordination with relevant departments and at the direction of management.
Complete basic printing tasks in alignment with brand standards.
Process purchase orders in accordance with hotel procedures and liaise with vendors to facilitate third-party services.
Produce required operational and administrative reports as directed by the Director of Sales and Commercial Director
Maintain a strong working knowledge of hotel venues, meeting spaces, capacities, layouts, and operational capabilities to support efficient event planning.
Operate confidently across required systems and platforms, including Opera, Microsoft 365, Golden Sales & Catering (internal Four Seasons CRM), BirchStreet, Meeting Broker, Prism, Canva, and office equipment.
Maintain well-organized files, records, and a clean, professional work environment.
Attend and actively participate in required departmental and hotel meetings.
Adhere to payroll, safety, emergency response, and confidentiality procedures in alignment with Four Seasons policies and EmPact standards.
Demonstrate professionalism, teamwork, punctuality, flexibility, and adherence to uniform and personal appearance standards.
Adapt to changing priorities, client needs, and operational demands in a deadline-driven, high-volume environment, applying a resourceful and solutions-oriented mindset at all times.
Prepare, manage, and distribute Banquet Event Orders (BEOs) for all internal hotel events, including Town Halls, staff celebrations, Residential enquiries and internal meetings.
Perform additional reasonable duties and special projects as assigned by the Director of Sales or Commercial Director, including redeployment when required to support business and guest service needs.
This is predominantly an office-hours role, though flexibility will be needed to support group events and clients beyond standard working hours, including occasional weekends
KNOWLEDGE AND SKILLS:
Skills and Abilities:
Education/Experience:
WHAT TO EXPECT:
What to Expect: You Will…
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Learn more about what it is like to work at Four Seasons – visit us:
https://careers.fourseasons.com/us/en/
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
We look forward to receiving your application.
Hourly Rate of pay expectations - $32- $35
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf