Concur Integration Support

Location: Guadalajara, Mexico (Hybrid)
Function: EUIT – Integrations
Employment Type: Full-time

About the Role

We're seeking a skilled Concur Integration Support professional to join our dynamic EUIT Integrations team in Guadalajara. In this role, you'll take ownership of L3 support for Concur and selected SaaS applications while delivering enterprise integrations using SnapLogic. You'll also develop capabilities on low/no-code platforms and serve as a Business Continuity Plan (BCP) resource for our Bespoke engineering team in Chennai.

This is an excellent opportunity to lead Concur configuration and enterprise integrations while expanding your expertise in modern integration platforms and low-code solutions.

Key Responsibilities

Concur Administration & Configuration

• Own end-to-end Concur configuration including policies, audit rules, workflows, cost centers, per diem/VAT, expense types, approval routing, and user/role management
• Support Concur project deliverables from requirements gathering through configuration build, testing, deployment, and hypercare
• Provide L3 support with comprehensive problem management and root cause analysis (RCA)
• Maintain knowledge base and runbooks while ensuring SOX compliance and regulatory alignment

SnapLogic Integrations

• Design, build, test, and operate SnapLogic pipelines for Concur-to-SAP and other critical system integrations (HR/Finance master data, expense postings, notifications)
• Implement best practices for error handling, observability, version control, and job scheduling
• Partner with data and security teams to establish and maintain integration standards

SaaS Support (L3)

• Lead or contribute to L3 support for additional SaaS applications as assigned
• Meet SLAs and CSAT targets while driving continual service improvement and automation initiatives

Low/No-Code Enablement

• Upskill and deliver solutions using Microsoft Power Platform (Power Automate, Power Apps, Power BI) and similar tools
• Streamline workflows and reduce manual effort through intelligent automation

BCP Coverage & Collaboration

• Serve as BCP resource for the Bespoke engineering team in Chennai, providing cross-region coverage, handovers, and failover procedures
• Collaborate with global teams across Chennai, GBS, Finance, Security, and vendor partners
• Act as a reliable point of contact for integration and support matters

Governance & Delivery Excellence

• Adhere to change/release management, SOX requirements, and AstraZeneca standards
• Track and report KPIs including SLAs, incident aging, and pipeline reliability
• Contribute to audits and drive continuous improvement initiatives

Required Qualifications

• 3+ years of hands-on Concur administration/configuration (Expense/Travel modules) including policies, audit rules, workflows, expense types, approvals, and user roles
• 2+ years designing and supporting integrations using an iPaaS platform (SnapLogic preferred; MuleSoft, Boomi, or similar acceptable with willingness to learn SnapLogic)
• Strong SQL and data handling skills with familiarity in REST APIs, JSON, CSV, and SFTP protocols
• Experience with scheduling and job orchestration in enterprise environments
• Proven L3 support background with solid incident/problem management and RCA practices
• Strong documentation habits and knowledge management skills
• Experience working with Finance/HR master data and SAP touchpoints (FI/CO concepts, cost centers, general ledgers, WBS elements, per diem/VAT)
• Excellent communication skills in English and Spanish with ability to collaborate across regions and time zones

Preferred Qualifications

• SnapLogic Academy certifications (e.g., SL-101 Designing Integrations) or equivalent integration credentials
• Microsoft Power Platform experience (Power Automate/Apps/BI) with interest in expanding low/no-code capabilities
• Exposure to SOX, GRC, and audit processes in enterprise environments
• Scripting skills for automation (Python/PowerShell) and familiarity with CI/CD practices (Git, branching strategies, promotion patterns)
• ITIL/ServiceNow experience including service catalog, ticket management, and knowledge base administration

Key Competencies

• Ownership mindset with urgency around SLAs and quality delivery
• Analytical problem-solving with strong attention to detail
• Business acumen to translate requirements into scalable configurations and integrations
• Team collaboration with clear communication skills and ability to work effectively with vendors and global stakeholders
• Adaptability to work across time zones and provide occasional off-hours/BCP coverage

Work Pattern

Guadalajara-based hybrid role with flexibility for occasional off-hours coverage aligned with Chennai operations and global release schedules.

What We Offer

• Leadership opportunity to own Concur configuration and enterprise integrations for a global organization
• Growth path in SnapLogic and Microsoft Power Platform with access to training and certifications
• Cross-regional collaboration with teams across multiple continents
• Meaningful impact on finance operations and user experience across AstraZeneca
• Competitive compensation and benefits package
• Professional development and continuous learning opportunities

How to Apply

Please submit your application including:

• Summary of your Concur configuration experience – Describe the modules and features you've configured SnapLogic or iPaaS projects delivered –
• Provide brief architecture overview and your specific role Relevant certifications (e.g., SL-101) and examples of automations or low-code solutions you've built
• Current CV/Resume

Ready to make an impact? Apply today and join our innovative integrations team in Guadalajara!

Date Posted

02-mar-2026

Closing Date

02-abr-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.