Concrete Dispatch Coordinator (Remote Batching)
Location: Central Office, Cardiff
Be at the heart of a cutting‑edge concrete operation
We are seeking a proactive and customer‑focused Concrete Dispatch Coordinator to join our centralised remote batching team in Cardiff. This is an exciting opportunity to work at the forefront of industry innovation, remotely operating a network of concrete batching plants using the latest technology while delivering outstanding customer service.
If you thrive in a fast‑paced, operational environment, enjoy managing multiple priorities, and take pride in delivering quality and service excellence, this role could be for you.
Purpose of the Role
Working closely with colleagues across the business, you will remotely operate multiple concrete batching plants from our Cardiff office. Using advanced CCTV and IT infrastructure, you will be responsible for producing concrete to the highest quality standards while ensuring customers receive a seamless, professional, and responsive service.
Key Responsibilities
Remote Batching & Operations
Remotely batch and load concrete using state‑of‑the‑art Robotix CCTV and IT systems
Oversee batching procedures in line with Procedures Manuals, Working Instructions and Technical Instructions
Work closely with Plant Supervisors to support site operations and ensure sufficient material availability
Understand the forward order book, forecasted sales volumes, and operational capacity to support business plans and budgets
Customer Service & Order Management
Manage all incoming calls and emails professionally, taking full ownership of customer enquiries
Accurately capture customer requirements and process orders efficiently
Create, amend, and confirm customer orders for both account and cash sales
Negotiate realistic delivery times based on production and vehicle availability
Keep customers informed at every stage and provide tailored, personal service
Collaboration & Teamwork
Build strong relationships with internal and external customers
Support colleagues and contribute positively to team ethos
Be multi‑skilled and develop knowledge across roles and business areas to provide cover when required
Escalate customer issues appropriately when outside your authority or control
Compliance, Safety & Quality
Ensure operations comply with Group and Regional procedures and fraud prevention policies
Report any defects, incidents, or concerns relating to health & safety, environment, product quality, or service
Maintain full compliance with health & safety, environmental, quality control, and fraud prevention policies
General
Professionally liaise with internal and external stakeholders to maintain high service standards
Carry out any other reasonable duties as requested by management
Education & Qualifications
GCSE Grade 4 or above (or equivalent) in Maths and English
Why Join Us?
Work in a modern, centralised control environment using innovative technology
Be part of a collaborative and forward‑thinking team
Play a key role in delivering high‑quality products and exceptional customer service
Gain exposure to multiple sites and business functions from one central location
At Heidelberg Materials, we don’t just offer jobs we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
We’re proud to be recognised as an Employer of Choice, with accreditations including:
Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member
Competitive Package: Salary, bonus incentives, generous pension, and life assurance
Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
If you’re organised, customer‑driven, and looking for a role that combines technology, operations, and people skills, we’d love to hear from you.