Hours:
Shift Start Time:
Variable
Shift End Time:
Variable
AWS Hours Requirement:
8/40 - 8 Hour Shift
Additional Shift Information:
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$27.500 - $30.400 - $33.530
This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.
This position was originally posted to ratified SEIU members from 04/17/26 – 04/25/26. The position is now available to be filled by internal candidates that are not members of the ratified Bargaining Unit or External candidates to Sharp.
What You Will Do
To provide exemplary customer service to internal and external customers by providing personalized service to everyone we serve. Front desk staff will provide customers with information, assistance, and volunteer guidance and training, and services deemed necessary to facilitate the Sharp Experience.
Required Qualifications
- Experience in dealing with multiple demands simultaneously.
- Strong customer service background.
Preferred Qualifications
- H.S. Diploma or Equivalent
- Some college.
Essential Functions
- Customer service
Customer service and communication skills and resolution techniques.
Ability to provide directions and information in an age appropriate manner.
Problem solving skills.
Multi-tasking.
Identify language barriers and problem solve in order to overcome.
Maintains knowledge of Sharp Mary Birch and Sharp Metropolitan Medical Campus walkways and services.
Utilize service recovery techniques and tool box.
Attends meetings and participates in problem identification and solution.
Able to educate incoming patients on the admitting process. - Environmental control
Maintains a safe and clean lobby.
Maintains wheelchairs.
Maintains SMBHW visitor guide, maps and telephone lists.
Oversee the lost and found.
Maintain lobby signage as approved by leadership. - Front desk services
Maintains clear understanding of the guidelines for each service.
Maintains records in a clear and accurate manner. - Patient and visitor escort
Escorts patients where they need to go.
Arranges for shuttles, vans, taxis as appropriate.
Maintains the ability to explain patient flow through the hospital when applicable. - Teamwork
Attends meetings and participates in problem identification and solution.
Works with other front desk customer service staff to develop standardized practices.
Creates a team spirit and pride in the department.
Demonstrates initiative by reporting issues, developing innovative methods that improve job function and working toward individual and department goals.
Ability to remain flexible when given new tasks or stay productive during slow periods.
Willingly assists with smooth implementation of new and/or changes in existing procedures. - Training and supervision
Orients volunteers to front desk customer service role.
Ensures that volunteers demonstrate knowledge of facility, escorting functions, and problem solving.
Ensures that volunteers can utilize resources available in solving issues.
Demonstrates ability to train new front desk staff and shares new information accurately with staff.
Knowledge, Skills, and Abilities
- Ability to deal with different and temperaments.
- Good time management skills, ability to establish priorities.
- Knowledge of Sharp HealthCare.
- Bilingual English/Spanish preferred.
- Ability to read and write in Spanish preferred.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class