Concierge Security Officer

About the Company 

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

About the Role:

MSS Security is seeking casual Security Officers to join the team at one of Melbourne’s most iconic landmarks, Eureka Tower, located in the Southbank precinct. As one of the tallest buildings in Australia, Eureka Tower is a prominent feature of the city skyline. This iconic site is a premium corporate and residential building, incorporating luxury apartments, short-stay accommodation, high-end amenities, and a world-renowned Skydeck that attracts both local and international visitors.

We are looking for Security Officers for a customer service–focused corporate security position, with a strong emphasis on professionalism, communication, and delivering a high standard of service to residents, guests, and visitors.

Roles and Responsibilities:

• Deliver excellent customer service by professionally greeting residents and visitors while maintaining a secure, welcoming, and professional presence
• Provide concierge duties including responding to phone calls and emails in a professional and timely manner, and monitoring and reviewing CCTV footage to support site security and incident response
• Conduct foot patrols throughout the building to maintain security and identify any safety or access concerns
• Manage loading dock operations by checking all drivers, couriers, and contractors in and out, including vehicle and dock access control and coordination

Requirements:

• Full Australian Working Rights
• Victorian Security License
• Valid First Aid & CPR
• Drivers License
• Ability to work a 24/7 rotational roster
• Prior experience in a concierge and/or corporate environment, with a strong focus on customer service
• Physically fit and comfortable to complete foot patrols of up to 1.5 hours
• Basic computer literacy and ability to use standard systems and software

Master licence Number: 409-987-30S

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,

• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.