Profile:
The Concession Manager oversees all aspects related to our concessions located within La Rinascente Milano. The role is responsible for driving sales performance, leading and developing the team, and ensuring excellence in clientelling, operations, and merchandise presentation.
Reporting to the Regional Manager, the Concession Manager ensures team alignment and full compliance with company protocols and policies, while maintaining strong collaboration with the department store management.
Role Responsibilities:
In particular, the Concession Manager will be in charge of:
Cultivating relationships with clients through a continuous and attentive presence on the shop floor, ensuring a welcoming and refined service experience consistent with the brand philosophy, corporate image and client‑engagement guidelines.
Guiding the sales team and ensuring that customer service consistently meets company standards, fostering an approach centred on care, respect and the quality of each interaction.
Ensuring alignment with company guidelines and established KPIs by monitoring daily performance and implementing the necessary actions to support the achievement of targets across both concessions.
Contributing to the organization of in‑store activations, events and client‑engagement initiatives designed to welcome new clients, strengthen existing relationships and support CRM development.
Maintaining high visual‑merchandising standards through the proper implementation of visual guidelines and coordinating the team in the setup and upkeep of displays.
Providing regular updates and reports on sales trends and product performance, including bestsellers and slow movers, ensuring timely communication with the relevant stakeholders.
Collaborating closely with stock and operations teams so that stock management, replenishment and support during inventory activities are carried out in an orderly manner and in full compliance with headquarters’ retail procedures.
Maintaining continuous and structured communication with HQ and the management team, ensuring alignment on operational priorities and smooth coordination across all key processes.
Using the IT applications and systems provided by the Company correctly and consistently, ensuring proper data management and an effective use of retail and CRM tools.
Qualifications:
For the role of Concession Manager, we are looking for a candidate with a minimum of 8 years of experience in Retail, with at least 2–3 years in managerial roles, preferably within luxury or premium brands and within department store concession environments.
The ideal candidate has a solid product understanding and a strong knowledge of the fashion and luxury retail industry.
Strong leadership, commercial mindset and customer orientation are essential to be successful in this role.
Fluency in Italian and English is required; knowledge of additional languages will be considered a plus.