Computer Technician

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

POSITION: 1-Computer Technician

DEPARTMENT: IT Service Desk/End User Support

LOCATION: Boston, MA

STARTING RATE OF PAY: $46.26 p/hr.

CURRENTLY POSTED HOURS: 7:00AM – 3:30PM

SCHEDULE: M-F

**Union Represented Position**

                                                                       

REMARKS:       

This position rotates between two major functions: Help Desk problem tracking and resolution and Field Service.  The Help Desk function is generally responsible for helping customers perform their business function by troubleshooting their computer hardware or software problems over the phone and/or dispatching appropriate support personnel.  The Computer Technicians create, update, track and report on entries in the problem tracking system.  The Field Service function is generally responsible for installing devices such as PC’s, terminals, printers, controllers, microcomputers, modems and PC operating system software.  These tasks include unpacking components, assembling modules, performing acceptance testing routines, running diagnostic test programs, interpreting results, notifying local management and the responsible supervisor of the results, and recommending and implementing remedial action.  The Computer Technicians rotate on a periodic basis between these two major roles.  The incumbent reviews and coordinates these tasks with other division members to assure minimal overlap and provide prompt/organized response to requests for service.

MINIMUM QUALIFICATIONS:

1. Must have a Certified Netware Administrator (CAN), Microsoft Certified Professional (MCP), or A+ certification.

2. Must have a minimum of two years’ experience in the maintenance of computer systems, related peripheral equipment (terminals, printers/plotters) and associated software OR must have an associate’s degree in engineering or computer technology from a recognized Technical School of Collegiate Grade.

3. Must have working knowledge of Microsoft Office Suite and Windows OS.

5. Must have a general knowledge of personal computer hardware architecture, peripheral equipment, operating system software, maintenance utilities, diagnostic testing and troubleshooting techniques.

6. Ability to support and maintain audio-visual equipment for meetings, presentations, and events.

7. Knowledge of A/V integration with computer systems and network environments. 

8. Must have a valid Massachusetts driver’s license.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor