Computer Support Technician

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Closing Date:

Type of Position:

Professional Staff - Information TechnologyNo

Job Type:

RegularNo

Institution Name:

Division of Agriculture of the University of Arkansas

The University of Arkansas System Division of Agriculture is a state wide campus, with faculty based on University campuses, at Research and Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas Cooperative Extension Service (CES), and is home to more than 1400 employees.  The Division was established in 1959 and is headed by the Vice-President for Agriculture.  The Division headquarters is located in Little Rock with the rest of the University of Arkansas System Administration.  As an employer, the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. 

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process and require reasonable accommodations, please contact the Division's Office of Program & Employment Compliance at compliance@uada.edu.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-671-2219 or 479-502-9820.

Department:

Information Technology * Help Deskuada.edu

Summary of Job Duties:

The Computer Support Technician serves as the first point of contact for all IT-related incidents and service requests, delivering Tier I technical support for faculty, staff, and students. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, networking, and account issues, while ensuring efficient ticket handling and clear, courteous communication. The technician supports end-users through phone, email, remote tools, and in-person assistance, maintaining accurate documentation and developing user guides and training materials as needed. Additional responsibilities include workstation setup, help desk operations support, and contributions to continuous service improvement. The position emphasizes excellent customer service, compliance with institutional policies and security standards, and ongoing professional development.

Qualifications:

Minimum Qualifications

• Bachelor’s degree in computer science, information technology, information systems, or related field.

• Other job-related education and/or experience may be substituted for all or part of these requirements, except for certification or licensure requirements, upon approval of human resources.

Preferred Qualifications

• Experience working with Windows, macOS, and Linux operating systems.

• Demonstrated customer service and teamwork skills.

• Experience using IT ticketing systems and service desk operations.

• Ability to diagnose and resolve computer and networking issues.

• Strong organizational, time management, and multitasking skills.

• Experience working in educational or research institutions.

• Experience supporting Microsoft Office 365 productivity tools.

Knowledge, Skills & Abilities

• Knowledge of computer hardware, software, and networking concepts.

• Strong troubleshooting and problem-solving skills.

• Ability to communicate clearly with both technical and non-technical users.

• Ability to organize, plan, and prioritize multiple tasks.

• Ability to analyze and interpret policies, procedures, and technical issues.

• Ability to work collaboratively as a team member.

• Initiative to stay current with emerging technologies and IT standards.

• Ability to work under pressure and manage time effectively

Additional Information:

Commensurate with education and experienceCover Letter/Letter of Application, Resume

Special Instructions to Applicants:

Stewart Farquhar
Endpoint & Support Administrator
2301 S University Avenue
Little Rock, AR 72204
501-671-2224
sfarquhar@uada.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

The University of Arkansas System Division of Agriculture may conduct pre-employment background checks on certain positions for applicants being considered for employment.  The background checks may include a criminal background check and a sex offender registry check.  Required checks are identified in the position listing.  A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position.  Background check information will be used in a consistent, non-discriminatory manner consistent with the state and federal law. 

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

Lifting, Standing, Walking

Occasional Physical Activity:

Crouching, Reaching, Stooping

Benefits Eligible:

Yes