About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Compliance Escalations Manager oversees the day-to-day operations of the Compliance Escalation and Fraud Analyst teams. This role ensures that all escalations, customer feedback, and complaints submitted to Compliance are handled promptly, accurately, and in alignment with GoodLeap policies, procedures, and regulatory standards. The Manager supports team members through ongoing coaching, training, workload management, and performance evaluation to ensure high-quality service.
In addition to operational oversight, this role collaborates with leaders across multiple GoodLeap departments and Compliance management to identify trends, recommend process improvements, and implement strategies that enhance customer experience and strengthen organizational compliance controls.