Compliance Analytics & Process Improvement Specialist  

Compliance Analytics & Process Improvement Specialist  

About the Opportunity 

We are seeking an energetic and dynamic individual experienced in data analysis and/or process improvement to be part of our Compliance Team. Although prior industry experience is preferred, we place a high value on intelligence, drive and willingness to learn and grow, making this an excellent opportunity for a professional who is willing to work hard and make him or herself an indispensable member of our team. The right individual will be committed to providing the superior service levels that our field professionals and team members need and expect. This role requires an individual who loves to continually learn, grow and take on new challenges and looks for ways to consistently improve all in which they are involved.  

About the Company 

Pennant Services, Inc. is one of the most dynamic and progressive companies in the rapidly expanding home health, hospice, personal care and assisted living industries. Affiliates of Pennant Services now operate more than 200 assisted living communities and home health, hospice, and personal care services agencies across 17 states and we expect this growth to continue. These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. 

Our compliance philosophy is to work as closely with field facilities, agencies and employees as possible to develop solid relationships that allow us to enhance and foster compliance throughout the organization. We not only provide training, oversight and auditing functions, but we also serve as partners to our providers to assist them in building successful businesses in an ethical and compliant manner. 

Duties and Responsibilities  

• Accurately track data across multiple Compliance workstreams 

• Analyze Compliance data to identify risk areas and correlations  

• Develop a streamlined approach to providing the Compliance team, Service Center and field partners with meaningful compliance data and information to accelerate results 

• Create slide decks presenting Compliance data in a clear and engaging manner  

• Edit audit tools requiring the use of advanced Excel knowledge  

• Identify opportunities for increased efficiency and effectiveness within the Compliance Department and implement process improvement solutions in collaboration with the Compliance Team and other Service Center Departments 

• Manage the Compliance investigation platform infrastructure (NAVEX) and identify efficiencies with data extraction and reporting   

• Educate Compliance team members on tools/processes to increase efficiency   

• Additional projects as assigned by the Chief Compliance Officer   

• Travel required approximately 10% of the time  

Minimum Requirements 

• 3+ years’ experience in project management, process improvement, analytics and/or data development  

• Excellent attention to detail including accuracy of large data sets 

• Experience contributing to a team in a way that promotes collaboration, ownership, comradery and accountability.  

• Ability to analyze complex processes to determine opportunities for increased efficiencies and effectiveness.  

• Ability to effectively influence others through collaboration and partnership, rather than through authority. Maintains a humble approach, swiftly adapts to constructive feedback, and ensures a no-drama, collaborative work environment. 

• Advanced skills in Excel, Word, PowerPoint and Outlook including Copilot. Note: Proof of skills set with these programs will be required in the interview process.

• Familiarity with our Electronic Medical Record, HCHB or willingness to learn   

Desired Skills 

• Bachelor’s degree 

• Superior judgment and rigor in relation to problem solving and appropriate escalation of issues 

• Ability to work with all levels of management on projects 

• Excellent communication skills – written and verbal  

• Experience creating professional presentations and presenting to groups  

• Ability to write comprehensive reports that reflect professionalism and accuracy  

• Works well independently in a hybrid office environment on long term projects and as a member of an interdisciplinary team 

• Possesses and conveys a high degree of credibility and integrity 

• Understands and accepts the unpredictable nature and needs of the compliance function in a large organization and can easily pivot when needed 

• Promotes a culture of compliance by fostering an environment of open and honest communication with all employees of all levels –reinforcing the importance of conducting oneself in an ethical manner and in the best interests of the company 

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Additional Information  

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. 

From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. 

Compensation: $60,000-$85,000 based on experience  

Position Type: Full Time, Employee 

Schedule: Typical business hours but may vary depending on workload and travel needs - 40 hrs/week 

Location: Hybrid work from a home office and our Service Center located in Farmington, CT. Must live within 30 miles of Farmington, CT.