Application Deadline: 5/13/26 - Hybrid Role - Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities. Typically 6 days per month.
This position provides support to the master servicing and servicing management teams at all levels involving compliance and securitization agreement issues. The primary focus is on pool and servicing agreements and servicer compliance (with focus on the management of Deals Database for contractual provisions), but will also include regulatory audits and various other compliance related projects.
Scope/Responsibilities: Experienced professional in career path; work assignments vary and require independent judgment and creativity to complete. Individual uses advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department. Work assignments vary and require independent judgment and creativity to complete. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes; ability to operate under strict deadlines and within short timeframes. Addresses barriers and obstacles to figure out new ways of doing things to improve on the current/past state. Implements innovation to find solutions to reoccurring problems to keep department moving forward. Trusted to independently manage time, priorities and resources to achieve goals. Responsible for highest level of quality, timeliness, and quantity of work completed; has reputation for consistently producing the highest-quality work.
About the role
Work with master servicing and servicing management to insure compliance with all pool and servicing agreements, as well as with industry regulations and oversight entities.
Work on behalf of the servicing division by maintaining their Servicing Deals Database and their Servicing Agreements SharePoint.
Lead contract review and analysis for new business ventures.
Manage resources, time and organizational skills to meet deadlines, solve problems, prioritize tasks, follow through on projects, and document results.
Review state and federal regulation, as well as pooling and servicing agreements, and effectively interpret requirements affecting compliance.
Develop department policies and procedures for designated areas of responsibility.
Provide timely response to auditors, attorneys, and business leaders before, during and after an audit and/or contract reviews.
Collect and review annual compliance documents i.e. financial statements, officer certifications, errors & omissions insurance certificates, and officer certifications from primary servicers.
Ensure master servicing is compliant with all aspects of Regulation AB, as well as external compliance requirements.
About you
Education & Professional Experience: Bachelor's degree and typically requires a minimum of 5 years of related work experience. Mortgage and/or Financial Services experience a plus.
Leadership/Hierarchy: Operates effectively under minimal supervision. Effectively builds strong relationships across multiple business areas. Participates in and supports strategic initiatives; ability to train new or existing staff when necessary. Capable of supporting strategic initiatives. Provides training and quality control support to team members. Always takes the initiative to add value to work and the organization; takes action above and beyond the basic requirements of the job. Forges a new direction; owns the change process and consistently challenges the status quo with great ideas. Creates an environment that encourages innovation & reasonable risk-taking.
Level of Decision Making: Understands the business and uses information to make cost-effective decisions; capable of making independent decisions using available information. Shows insight into the root-causes of problems and generates a range of solutions and courses of action; may lead projects potentially involving other departments. Highly collaborative and requires minimal coaching from his/her leader to get the job done.
Individual/Customer Impact: Decisions and actions drive success of project team, department, business line and/or client. Scope of work frequently impacts and influences other business units and processes. Builds customer-centric solutions that go beyond customer expectations. Demonstrates a strong sense of ownership and commitment to achieving results. Demonstrate exceptional customer service and support skills with "can do" attitude. Goes to extraordinary lengths to deliver on customer experience.
Communication: Possesses confident, articulate, and professional speaking ability. Known to craft concise, structured written correspondence that effectively incorporates a clear objective. Driven to offer helpful suggestions to complex problems. Excellent presentation skills. Dedicates time to recognize others’ contributions.
Technical Proficiency: Demonstrate advanced proficiency in all Microsoft applications and software necessary for job function. Capable of problem-solving using technical software or applications. Strong emphasis on data analytics.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $58,000.00-$110,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.