Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A bit about your role
As a Complex Optimiser at nbn, you will play a vital role in supporting our commitment to delivering exceptional service outcomes for communities across Australia. You will guide the end‑to‑end completion of complex civils and network remediation projects, ensuring each stage progresses smoothly and with care. By drawing on the Workforce Management system, you will monitor project milestones, assess delays, and work closely with our Service Delivery Partners to keep projects on track. Your work will help ensure that key timeframes are met, from Planned Remediation Dates through to final completion, strengthening the reliability and performance of the network for our customers.
In this role, you will nurture strong relationships with SDPs and internal teams, collaborating to resolve issues such as land access, environmental considerations or heritage constraints. You will bring clarity to complex workflows, proactively identifying risks and escalating where needed to protect project outcomes. You will also support the timely handoff of service work orders, maintain accurate project information, and contribute to reducing aged project profiles. Your work will be central to ensuring that customer commitments are honoured and that the broader field ecosystem continues to thrive.
A bit about you
If this role resonates with you, you will likely bring experience across telecommunications, field operations or managed network services, supported by qualifications in engineering, networking, communications or information technology. You are someone who thrives in environments where thoughtful coordination, clear communication and purposeful decision‑making make a meaningful difference. You are confident navigating complex processes, interpreting data, and offering practical recommendations that support operational excellence.
You approach your work with empathy, curiosity and a collaborative mindset, valuing strong relationships with partners and colleagues. You are comfortable managing multiple priorities, and you bring a calm, solutions‑focused presence when challenges arise. Your understanding of network construction, remediation requirements and field operations enables you to anticipate risks and guide projects with care. Above all, you are motivated by the opportunity to contribute to nbn’s mission of connecting Australians and supporting a safe, high‑performing field workforce.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a Permanent opportunity and applications will close at midnight on 24th January 2026
To be eligible for this role, you must have full working rights in Australia.