Full-Time | Continuing
Professional HEO8 | $113,677 - $125,848
Location: Bedford Park / Kaurna Country
About the Role
The Complex Case Manager, (CCM), is part of a multi-disciplinary team, and is a first point of contact for intervention and assessment of students seeking counselling and/or who are at risk, in crisis or distressed.
Responsible for providing flexible complex case management services to students experiencing multiple and complex issues that are impacting on their wellbeing, the role includes the provision of intensive short term crisis case management services to students entering into / exiting the acute mental health system, students in domestic/family violence situations, sexual assault or sexual harassment, student equal opportunity matters and other high-risk matters.
The CCM also provides support and advice to other areas of the University involved with supporting students with complex needs and/ or at risk or in crisis such as academic staff, International Student Services, FUSA, Security, Student Complaints, Flinders Living and other support services.
For a more comprehensive list of responsibilities, please view the Position Description
About You
With demonstrated experience providing complex case management (including intensive, crisis and short-term support) services to a diverse group of clients with multiple and complex needs, you bring expertise in assessment, crisis and short-term intervention, referral to and coordination of services. Additionally, you also possess high-level interpersonal influence and stakeholder management skills, including demonstrated ability to negotiate and communicate effectively with management, staff, students and other stakeholders.
High-level written and oral communication skills, analytical skills and experience solving complex problems requiring strategic thought and independent judgement are essential in this role as is your proven ability to establish partnerships with key stakeholders to ensure referral pathways and processes are in place and a coordinated approach to providing care.
You will hold appropriate tertiary qualifications and be eligible for membership of the Australian Association of Social Workers, and/or be registered as a Psychologist with the Psychological Board of Australia.
About the About Flinders City Campus
Located at the heart of Adelaide’s most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study.
We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.
With cutting edge technology and a strong focus on student support, Flinders City Campus is where potential meets possibility for both students and staff
Life at Flinders
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?
17% Superannuation + salary packaging options
Working arrangements via an 8am-8pm roster.
Our commitment to wellbeing through our Thriving@Flinders initiative
Wide range of professional development activities and services, including exclusive staff study offers
We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
Enjoy a vibrant campus life and amenities at Adelaide's dynamic cultural hub, City Campus, surrounded by iconic Adelaide institutions like the Festival Centre, Adelaide Oval, and Parliament House.
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Please see here for our Reconciliation Action Plan
Please see here for our Indigenous Workforce Strategy
Prescribed Conditions for Employment
A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
In addition, it is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).
How to Apply and Information
You are required to submit a CV, along with a Cover Letter as a separate document. This should be no more than 2 pages, and address the Key Position Capabilities of the position description
For more information regarding this position, please contact Jodie Zada
Certification
National Police Certificate - Australian Federal Police, Working With Children Check - Government of South AustraliaApplications to be submitted before 10.00pm:
01 Dec 2025At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.