Complaints Specialist

Deadline to apply: 16 December 2025

Why this role matters

The Complaint Specialist’s duty is to process all complaints escalated by the customer support department within a reasonable time period (24 hours), and to provide effective solutions that ensure and maximize clients' satisfaction.

What you'll actually do

• Monitoring and tracking complaints made by clients;
• Reporting clients’ requests if the subject of a request is relating to order execution, partner reward, etc …. (hereafter referred to as ‘complaints’);
• Processing clients’ complaints while utilising all available platforms;
• Replying to clients’ requests based on the comprehensive review of a request;
• Ensuring that all complaints are processed within a reasonable time period;
• Cooperating with other departments with the purpose of solving the complaint;
• Maintaining an updated knowledge base with up to date and relevant content;
• Being able to share knowledge with Support in order to diminish the number of escalated complaints;
• Providing significant reports when required by line manager.
• Post complaints monitoring.
• Re-evaluation of complaint process for improvement.

Who we’re looking for

• Minimum 2 years working experience in Customer Service/ Sales
• Good analytical skills.
• Attention to details.
• Ability to work under pressure.
• Advance understanding of order processing.
• Good knowledge of Company product as well as Internal company regulations and procedures.
• Self-motivated and highly reliable.
• Excellent attendance is a plus.

What we offer along the way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us

What your journey looks like

1. Intro call with Recruiter (30 minutes)
2. Team Interview (1 hour)
3. Test Task (3 days)